Unable to print checks

Discussions around using and interfacing with the Church MLS program.
curdenpaul
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Unable to print checks

Postby curdenpaul » Tue Dec 19, 2017 10:07 pm

While writing several checks, MLS stopped printing any of the checks. The printer just gives back an error message when I look at the printer list of documents to be printed. I have tried to print from other applications but they also are giving me error messages. I don't know enough to trouble shoot the system so I need help in how to identify and solve the printer problem.

drepouille
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Re: Unable to print checks

Postby drepouille » Wed Dec 20, 2017 5:43 am

Does the printer need new toner or a new drum?
Years ago, a ward reported that their printer had died, and I needed to replace it. I asked them to bring the dead printer to the stake clerk's office. I verified it was not working, and then swapped the toner cartridge with a new one. It worked!
Dana Repouille, Plattsmouth, Nebraska

russellhltn
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Re: Unable to print checks

Postby russellhltn » Wed Dec 20, 2017 10:36 am

drepouille wrote:Years ago, a ward reported that their printer had died, and I needed to replace it. I asked them to bring the dead printer to the stake clerk's office. I verified it was not working, and then swapped the toner cartridge with a new one. It worked!

Was it a Xerox Phaser 3320? I hate those. No error messages at all. Just a red light. It warns you when it gets low by blinking. When it runs out, it becomes solid red. (But it goes solid red for any other malfunction too.) A red light is the extent of it's communication.
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drepouille
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Re: Unable to print checks

Postby drepouille » Wed Dec 20, 2017 12:23 pm

Yes, the Xerox Phaser 3250 does that -- blink red, and then solid red. The only way you can determine what the problem is would be to install the companion software, which is a resident utility that sits in the system tray, and pops up messages when you are out of paper, out of toner, or have a paper jam.
Dana Repouille, Plattsmouth, Nebraska

russellhltn
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Re: Unable to print checks

Postby russellhltn » Wed Dec 20, 2017 12:34 pm

drepouille wrote:The only way you can determine what the problem is would be to install the companion software, which is a resident utility that sits in the system tray, and pops up messages when you are out of paper, out of toner, or have a paper jam.

You'd think. And that's kind of what I'd expect for a unit with no display. But the last time I checked, there was no companion software. I even managed to dig up a service manual and there wasn't any kind of diagnostic mode or blink codes to indicate what's wrong.
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johnny2007
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Re: Unable to print checks

Postby johnny2007 » Sun Dec 24, 2017 5:50 am

I somewhat have a similar situation, but it seems that only MLS is not able to print checks. Everything else seems to send to the printer, but MLS. After tring to print another report to see if it is just the check part of MLS not working but it seems that anything on MLS is not working. Should I reinstall MLS?
Johnny T
Current Calling: Ward Clerk & Stake Technology Specialist
Washington DC YSA Stake

lajackson
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Re: Unable to print checks

Postby lajackson » Sun Dec 24, 2017 10:32 am

johnny2007 wrote:Should I reinstall MLS?

I would first check to see that MLS is not trying to print to a pdf file. Then, if MLS is the only program that will not print, I would install the latest version over the top of the existing version, even if they are the same.

russellhltn
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Re: Unable to print checks

Postby russellhltn » Sun Dec 24, 2017 12:41 pm

If I recall correctly, MLS remembers the last printer used - but may remember the "checks printer" separately from the "reports printer". In other words, pay very close attention to the printer dialog that comes up to make sure it's trying to print to the right place.
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johnny2007
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Re: Unable to print checks

Postby johnny2007 » Sun Dec 24, 2017 4:18 pm

lajackson wrote:
johnny2007 wrote:Should I reinstall MLS?

I would first check to see that MLS is not trying to print to a pdf file. Then, if MLS is the only program that will not print, I would install the latest version over the top of the existing version, even if they are the same.



I'll have to see if that will fix the problem when i go in to troubleshoot it Tuesday (benefits of being ward clerk and stake tech specialist). I'll also try to unistall Java completely as described on another thread.


russellhltn wrote:If I recall correctly, MLS remembers the last printer used - but may remember the "checks printer" separately from the "reports printer". In other words, pay very close attention to the printer dialog that comes up to make sure it's trying to print to the right place.


My printer in the clerks office is the one printer that does both, but I did set it to the correct printer :/
Johnny T
Current Calling: Ward Clerk & Stake Technology Specialist
Washington DC YSA Stake

russellhltn
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Re: Unable to print checks

Postby russellhltn » Sun Dec 24, 2017 4:59 pm

johnny2007 wrote:My printer in the clerks office is the one printer that does both, but I did set it to the correct printer :/

It may be the only physical printer, but all it would take is for someone to decide to select the PDF "printer" when printing checks and then all future checks will default to the PDF "printer".
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