Unable to login to https://ldsaccount.lds.org because I factory reset my phone

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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nathangg
Member
Posts: 250
Joined: Tue Dec 21, 2010 12:36 pm

Unable to login to https://ldsaccount.lds.org because I factory reset my phone

#1

Post by nathangg »

I no longer have access to the Google Authenticator App because I factory reset my phone.

How do I change the ldsaccount 2-step authentication when I no longer have access to google authenticator?

Attached is the error I'm getting, with the text saying I can switch to a different verification option... but how do I switch to a different verification option? (I'd love to enable text messages... I can receive those... it is just the google authenticator app that doesn't have the LDS Account token in it anymore because I did a factory reset).

Thank you,
Nathan
nathangg
Member
Posts: 250
Joined: Tue Dec 21, 2010 12:36 pm

Re: Unable to login to https://ldsaccount.lds.org because I factory reset my phone

#2

Post by nathangg »

I found this: https://tech.lds.org/forum/viewtopic.ph ... 1&p=168801

I guess I need to email the support group or call the Global Service Desk.

I submitted a web form asking for help (following the "help" links on the sign-in page). I'm not sure if that is good enough... I'll wait a few days and see.
russellhltn
Community Administrator
Posts: 31316
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to login to https://ldsaccount.lds.org because I factory reset my phone

#3

Post by russellhltn »

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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