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Membership error

Posted: Mon Apr 09, 2018 11:42 am
by jfmoreno
We have an error in one of our members record. The information recorded is correct. However when we print the record the mother's name is wrong. How can I fix this?

Re: Membership error

Posted: Mon Apr 09, 2018 11:54 am
by eblood66
Is the mother a member or a non-member? If she is a member and recorded as such then the incorrect information is on her record and must be corrected by her ward clerk. If she is not a member then how are you verifying that the information is correct? If you go to the Family tab of the member's profile and click on the pencil icon to the right of the name, does it show the correct information?

Re: Membership error

Posted: Mon Apr 30, 2018 5:50 pm
by jaminroth
Did you check the preferred name field? Sometimes this is used for print outs.

Re: Membership error

Posted: Tue May 01, 2018 5:41 pm
by mfmohlma
Are you possibly seeing a "maiden name" (mother's birth name) and in a country where that is not expected?