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Donation Address Incorrect

Posted: Mon Apr 30, 2018 5:49 pm
by jaminroth
How do you change the address under Donations -> Settings? I've tried to change my own address and it doesn't seem to update.

I have a member that says that his donation address is different then his record's address. It's not the mailing or residential address.

Is there a way to update the member's address for the donation -> settings area? On that page it says "To make any changes to your name, address or assigned Stake/Ward, please contact your Ward clerk." As the Ward Clerk I'm not sure how to correct this.

Any help would be great!

Thanks!

Re: Donation Address Incorrect

Posted: Mon Apr 30, 2018 7:30 pm
by lajackson
jaminroth wrote:I have a member that says that his donation address is different then his record's address. It's not the mailing or residential address.
Donations uses the address on the membership record. If his membership record shows his correct address, his donations should, as well. There is no provision for a different "donation address".

If the addresses do not match for some reason, that would be a glitch and a call to the Global Service Center would be in order.

Re: Donation Address Incorrect

Posted: Mon Apr 30, 2018 8:33 pm
by eblood66
Although I think the systems now try to keep them in sync, I believe there are actually two addresses. One on the membership record and one on the donor record. It used to be that there was no connection between the two records and they were pretty much separate in MLS. But then they added the membership number to the donor record and started to maintain a link between them. I think that part of that is to automatically update the donor record when the membership record changes. So probably that update process failed at some point for this record.

But as lajackson said, you'll have to contact the Global Service Center to fix it.

Re: Donation Address Incorrect

Posted: Mon Apr 30, 2018 8:55 pm
by russellhltn
jaminroth wrote:How do you change the address under Donations -> Settings?
Are you talking about MLS or on-line?

Re: Donation Address Incorrect

Posted: Wed Oct 24, 2018 5:33 am
by glena374@gmail.com
How do I add lds donations to my bank bill pay?

Re: Donation Address Incorrect

Posted: Wed Oct 24, 2018 9:17 am
by lajackson
glena374@gmail.com wrote:How do I add lds donations to my bank bill pay?
If you wish to use your bank bill pay system and not the LDS Donations website, you will need to email the Church for specific instructions on how to set up each payment account (one for tithing, one for fast offering, etc.). You then need to go to your bank bill pay system to set up a specific payee for each type of donation you wish to make. You cannot donate to the ward missionary fund using that system.

The address is onlinedonationsupport@ldschurch.org

Re: Donation Address Incorrect

Posted: Tue Jan 04, 2022 8:19 pm
by preston.baxter
I know this is an old thread, but I just noticed this issue on my own record. I generated a donation report on myself and it printed with an old address that does not match the information that appears in other LCR reports or directories. I'm a Bishopric member and can access my information on LCR online, but don't see where that old address is stored. I can have the Ward Clerk escalate through the "Global Service Center" if needed, unless someone here knows another way to access that donation-specific address information.

Re: Donation Address Incorrect

Posted: Tue Jan 04, 2022 8:59 pm
by russellhltn
preston.baxter wrote: Tue Jan 04, 2022 8:19 pm I generated a donation report on myself and it printed with an old address that does not match the information that appears in other LCR reports or directories.
It's been awhile, but MLS used to have two address fields - one regular and one "mailing". You might check that.

Re: Donation Address Incorrect

Posted: Tue Jan 04, 2022 9:36 pm
by preston.baxter
There are both RESIDENTIAL and MAILING addresses listed on my member profile in LCS. In my case, the MAILING address is set to "Same as residential". Looks like I'll be calling the GSC.

Re: Donation Address Incorrect

Posted: Wed Jan 05, 2022 7:19 am
by lajackson
preston.baxter wrote:I'm a Bishopric member and can access my information on LCR online, but don't see where that old address is stored.
Have you checked CDOL?