All my information is correct and I still can't get into my account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
russellhltn
Community Administrator
Posts: 31317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: All my information is correct and I still can't get into my account

#31

Post by russellhltn »

danielepotter wrote:It says my membership is already in but I still can't access anything. The site is extremely unfriendly.
You'll most likely have to work with your ward clerk and have them contact support. This is mostly a user-to-user forum.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
Church Employee
Posts: 2895
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: All my information is correct and I still can't get into my account

#32

Post by scgallafent »

danielepotter wrote:It says my membership is already in but I still can't access anything.
You have another account that is associated with your membership record number. Go to https://ldsaccount.lds.org/ and click on the "Forgot your username?" link. Then choose the option to recover your account using your membership record number.
ArmahWilliam
New Member
Posts: 1
Joined: Wed Nov 13, 2019 2:38 pm

Re: All my information is correct and I still can't get into my account

#33

Post by ArmahWilliam »

See update from the church
dorenefraijo
New Member
Posts: 2
Joined: Sat Nov 23, 2019 12:46 pm

Re: All my information is correct and I still can't get into my account

#34

Post by dorenefraijo »

ae we able to get into my ward diewctory with my computer?
dorenefraijo
New Member
Posts: 2
Joined: Sat Nov 23, 2019 12:46 pm

Re: All my information is correct and I still can't get into my account

#35

Post by dorenefraijo »

i hVE IN MEMBERSHIP HAS MY MEMBERSHIP NUMBER BUT YIUR TELLING ME I AM NOT A MEMBER
rickkpearce
New Member
Posts: 1
Joined: Sat Dec 07, 2019 4:32 am

Re: All my information is correct and I still can't get into my account

#36

Post by rickkpearce »

My user name and password are correct but cant log in.
russellhltn
Community Administrator
Posts: 31317
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: All my information is correct and I still can't get into my account

#37

Post by russellhltn »

rickkpearce wrote:My user name and password are correct but cant log in.
If you just reciently changed your password, then please read this post.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
janicestarkey
New Member
Posts: 1
Joined: Mon Dec 23, 2019 9:12 am

Re: All my information is correct and I still can't get into my account

#38

Post by janicestarkey »

I had just renewed my Ensign and signed back in to look at other products but it wouldn't let me so I guess processing must be slow, Janice starkey
cahenry
New Member
Posts: 1
Joined: Fri Dec 27, 2019 5:50 pm

Re: All my information is correct and I still can't get into my account

#39

Post by cahenry »

Same problem here. All info is correct but won't let me in.
ames791878
New Member
Posts: 1
Joined: Tue Jan 07, 2020 6:19 pm

Re: All my information is correct and I still can't get into my account

#40

Post by ames791878 »

We have a sister in our ward that has two username and it says her membership record doesn't exist when she tries to setup the account. How can we get this reset?
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