Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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mort2050
New Member
Posts: 2
Joined: Sun Feb 04, 2018 5:59 pm

Unable to sign in after password reset

#1

Post by mort2050 »

My daughter has been trying multiple times to sign in with a new password but it always says "Your username or password is not recognized. Please try again." She is always able to reset it through email, text message, and MRN. She has tried clearing the browser history but it doesn't help. The ward clerk said that he isn't able to assist with this type of login issue. She has contacted LDS.org about her account problem two weeks ago but still hasn't heard back.
russellhltn
Community Administrator
Posts: 31500
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in after password reset

#2

Post by russellhltn »

I've found in the past that it can take some time for an updated password to work in some areas. But 20 minutes should do it.

The clerk should be able to find the contact information for those who can help.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mort2050
New Member
Posts: 2
Joined: Sun Feb 04, 2018 5:59 pm

Re: Unable to sign in after password reset

#3

Post by mort2050 »

After two weeks the problem is solved!
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