Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
Kettlekorn
New Member
Posts: 1
Joined: Sun Aug 15, 2021 3:39 pm

Re: Unable to sign in after password reset

#91

Post by Kettlekorn »

I cannot sign in after resetting my password. I click on sign in and enter my new password then It takes me to the page that has my personal information but I cannot get passed this page. Is my account locked.
triciareppy
New Member
Posts: 0
Joined: Sun Dec 12, 2021 6:51 am

Re: Unable to sign in after password reset

#92

Post by triciareppy »

Can’t sign in just redid my password
russellhltn
Community Administrator
Posts: 31524
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in after password reset

#93

Post by russellhltn »

triciareppy wrote: Sun Dec 12, 2021 6:52 am Can’t sign in just redid my password
Wait a bit and try again. Sometimes it can take time for the updated password to make the rounds.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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