Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Kettlekorn
New Member
Posts: 1
Joined: Sun Aug 15, 2021 3:39 pm

Re: Unable to sign in after password reset

#91

Post by Kettlekorn »

I cannot sign in after resetting my password. I click on sign in and enter my new password then It takes me to the page that has my personal information but I cannot get passed this page. Is my account locked.
russellhltn
Community Administrator
Posts: 34384
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in after password reset

#92

Post by russellhltn »

triciareppy wrote: Sun Dec 12, 2021 6:52 am Can’t sign in just redid my password
Wait a bit and try again. Sometimes it can take time for the updated password to make the rounds.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Sherls
New Member
Posts: 1
Joined: Sun Mar 27, 2022 11:41 am

Re: Unable to sign in after password reset

#93

Post by Sherls »

I can not get into my donation account
bruce56rt
New Member
Posts: 7
Joined: Fri Jan 26, 2007 12:49 pm
Location: Airdrie, Alberta, Canada

Re: Unable to sign in after password reset

#94

Post by bruce56rt »

I changed my password yesterday and can log-in fine on the website and in the Library. Member Tools mobile app however does not recognize the new information. It is only Member Tools mobile app.
rmrichesjr
Community Moderators
Posts: 3821
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Unable to sign in after password reset

#95

Post by rmrichesjr »

Not sure whether it's connected, but the donation site was down this morning but appears to be back up now. We'll have to see whether it stays up.
Lsanft58
New Member
Posts: 1
Joined: Thu Apr 21, 2022 1:22 pm

Re: Unable to sign in after password reset

#96

Post by Lsanft58 »

Unable to sign in after the password reset
robsteedley
New Member
Posts: 1
Joined: Sun May 01, 2022 10:45 am

Re: Unable to sign in after password reset

#97

Post by robsteedley »

I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?
russellhltn
Community Administrator
Posts: 34384
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in after password reset

#98

Post by russellhltn »

robsteedley wrote: Sun May 01, 2022 10:47 am I'm a technology specialist. I had an older member tell me they were having issues signing into tools. They are in gospel library with the same username and password. Can someone help me help this sister?
Tools requires that the account have an MRN attached to it. It shows the account holder is a member and what ward they belong to.

Gospel Library doesn't care. It's open to non-members.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
tstanley72
New Member
Posts: 1
Joined: Thu Feb 15, 2024 8:54 pm

Re: Unable to sign in after password reset

#99

Post by tstanley72 »

Can’t get into lds store for purchasing garments. ??
caillines
Member
Posts: 285
Joined: Sun Dec 14, 2008 6:09 pm
Location: Australia

Re: Unable to sign in after password reset

#100

Post by caillines »

tstanley72 wrote: Thu Feb 15, 2024 8:58 pm Can’t get into lds store for purchasing garments. ??
Make sure that your membership number is attached to your account https://account.churchofjesuschrist.org
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