Unable to sign in after password reset

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
dicksonkoke
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Posts: 1
Joined: Tue Jul 07, 2020 10:56 pm

Re: Unable to sign in after password reset

#81

Post by dicksonkoke »

whats next step
jdlessley
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Location: USA, TX

Re: Unable to sign in after password reset

#82

Post by jdlessley »

dicksonkoke wrote:whats next step
Could you be more specific? What is your issue and what steps have you taken?
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
DaniloArias
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Joined: Wed Aug 12, 2020 7:10 pm

Re: Unable to sign in after password reset

#83

Post by DaniloArias »

:cry: No se como canbiar mi fecha de nacimiento q esta mal
russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to sign in after password reset

#84

Post by russellhltn »

DaniloArias wrote::cry: No se como canbiar mi fecha de nacimiento q esta mal
Google Translation: "I don't know how to change my date of birth, which is wrong"

Check with your clerk. He can check and make sure you're using the correct Membership Record Number. If the birth date is wrong on your record, he can update it.

Consulte con su secretario. Él puede verificar y asegurarse de que esté utilizando el número de registro de membresía correcto. Si la fecha de nacimiento es incorrecta en su registro, puede actualizarla.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
jeremie1
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Posts: 1
Joined: Tue Oct 20, 2020 10:44 am

Re: Unable to sign in after password reset

#85

Post by jeremie1 »

je ne recois pas un code de validation pour active mon compte , telephone +2438[rest of phone number removed]
Last edited by russellhltn on Tue Oct 20, 2020 1:41 pm, edited 1 time in total.
Reason: Removed personal information - this is a public forum
colleenirish68
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Joined: Wed Jun 02, 2021 12:35 am

Re: Unable to sign in after password reset

#86

Post by colleenirish68 »

Unable to sign in after password reset
rmrichesjr
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Location: Dundee, Oregon, USA

Re: Unable to sign in after password reset

#87

Post by rmrichesjr »

colleenirish68 wrote:Unable to sign in after password reset
At one time, it was reported that one of the Church apps kept a stored copy of the (old) password and would keep trying it periodically, which would keep the account locked out. I don't know whether that might still be a problem.

Otherwise, please go to the 'Church Account' subforum (where this thread resides) and try the suggestions in the 'Please Read First' announcement thread at the top of the subforum. Here's a link:

viewtopic.php?f=92&t=30383

If nothing else works, please contact your ward or branch clerk. If he can't solve it, he can connect you with the GSD, and they can fix anything that can be fixed.
Flem6
New Member
Posts: 1
Joined: Tue Aug 17, 2021 12:38 pm

Re: Unable to sign in after password reset

#88

Post by Flem6 »

I can’t sign in to my account so I can’t get my donation amount
rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Unable to sign in after password reset

#89

Post by rmrichesjr »

Flem6 wrote:I can’t sign in to my account so I can’t get my donation amount
Did you try the suggestions in the 'Please read first' announcement thread/topic at the top of the Church Account forum? Here's a link: viewtopic.php?f=92&t=30383
davesudweeks
Senior Member
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Joined: Sun May 09, 2010 9:16 pm
Location: Oklahoma, USA

Re: Unable to sign in after password reset

#90

Post by davesudweeks »

Flem6 wrote:I can’t sign in to my account so I can’t get my donation amount
Have you tried the recommendations in the post just before yours?
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