Satellite receiver unresponsive

Discussions around the satellite system and video distribution.
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FrederickJ
New Member
Posts: 5
Joined: Mon Aug 27, 2018 6:57 am

Satellite receiver unresponsive

#1

Post by FrederickJ »

How does one solve a message on the TM manager that the satellite receiver is UNRESPONSIVE? Does it have any impact on receiving a regionalized signal?
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Satellite receiver unresponsive

#2

Post by russellhltn »

At one time, TM had a message that indicated the "Unresponsive" status wasn't something to be concerned about.

At this point, the most likely cause is because the receivers haven't been connected to the buildings Internet. Instructions will be forthcoming on how to do this. It needs to be connected to the FAC subnet and assigned an IP, not the usual USER subnet.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
FrederickJ
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Joined: Mon Aug 27, 2018 6:57 am

Re: Satellite receiver unresponsive

#3

Post by FrederickJ »

Thanks. Where can the instructions be found?
drepouille
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Posts: 2811
Joined: Sun Jul 01, 2007 6:06 pm
Location: Plattsmouth, NE

Re: Satellite receiver unresponsive

#4

Post by drepouille »

russellhltn wrote:At one time, TM had a message that indicated the "Unresponsive" status wasn't something to be concerned about.

At this point, the most likely cause is because the receivers haven't been connected to the buildings Internet. Instructions will be forthcoming on how to do this. It needs to be connected to the FAC subnet and assigned an IP, not the usual USER subnet.
We have six meetinghouses in our stake, and all six receivers show an "Unresponsive" status. I doubt the receiver in my meetinghouse will ever be connected to the firewall, since they are located in opposite corners of the building. The FM would either need to add a switch or run another very long Ethernet cable across the building. Highly doubtful.
Dana Repouille, Plattsmouth, Nebraska
russellhltn
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Re: Satellite receiver unresponsive

#5

Post by russellhltn »

I don't think the instructions have been published yet. You can get more details in this thread.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
FrederickJ
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Re: Satellite receiver unresponsive

#6

Post by FrederickJ »

Thanks.
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