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Clerk PC DNS Configuration

Posted: Fri Sep 07, 2018 3:38 pm
by bartj
A recent change to the meetinghouse network may have caused a clerk or family history computer to lose connectivity or its ability to browse the internet. The Domain Name System (DNS) provider for the church has been changed and may require a change to your network settings. Only a select number of devices should experience this issue as most devices were configured correctly to adapt to this change. To validate or make the necessary modifications, please follow the instructions below. The instructions should work correctly for Windows 7 or Windows 10.

Below are instructions on how to check the DNS settings on the clerk PC. The recommended configuration is "Obtain an IP address automatically" and "Obtain DNS server address automatically." If for some reason you have to configure the clerk PC with a static IP and DNS, please make sure the following DNS addresses are used:

Primary DNS
Secondary DNS

To set a DHCP IP address
1. Click
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+ R (or Start  Run). Then Enter ‘ncpa.cpl’
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2. Right-click Local Area Connection, and click Properties.
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3. Under This connection uses the following items:, select Internet Protocol version 4 (TCP/IP) and click Properties.
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4. Verify/Click Obtain an IP address automatically & obtain DNS server address automatically (are selected).
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