Account set-up problems

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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mkelly
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Posts: 1
Joined: Sun Sep 09, 2018 2:09 pm

Account set-up problems

#1

Post by mkelly »

I am trying to set up an LDS account for my 13 year old. We set up the account but never got it verified. The page froze up at the last step. Now when we login it says "Your username or password is not recognized. Please try again." When trying to recover the username and password with his MRN it says that "Either the MRN and/or Birth Date is not valid or the account does not exist."
So then we tried to start over and create an account again it says that "an account already exists with this MRN". But yet we can't access an account.
Ideas? How do I get help on this?
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