Merged accounts

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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Marniedune
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Joined: Thu Oct 25, 2018 10:16 am

Merged accounts

#1

Post by Marniedune »

I accidentally merged my LDS account with my son's LDS account. How do I undo the merge?
lajackson
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Re: Merged accounts

#2

Post by lajackson »

Marniedune wrote:I accidentally merged my LDS account with my son's LDS account. How do I undo the merge?
You probably did not merge your account with his. An LDS Account belongs to the person whose Membership Record Number is on the account.

If you set up an account using his MRN, you should rename the account and give it to him. Then you should set up your own LDS Account using your MRN.

If the account has his name and your MRN, you should rename the account to be yours, and then your son would set up his own account using his MRN.
russellhltn
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Re: Merged accounts

#3

Post by russellhltn »

A merge can only be done by support. If it was done in error, you would contact them the same way to unmerge it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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sbradshaw
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Re: Merged accounts

#4

Post by sbradshaw »

Did you accidentally copy over Gospel Library annotations from one account to another? That is possible, on Android Gospel Library.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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