Unable to sign in after password reset

Discussions around the Gospel Library application for Windows for Desktop and Mobile
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larrycrandall
New Member
Posts: 3
Joined: Fri Jul 14, 2017 6:42 am

Unable to sign in after password reset

#1

Post by larrycrandall »

I recently changed my password, as required because I work in a temple office. Now, when I attempt to start my Gospel Library app on my Windows computer, I get a "Sign-in failed. Please check credentials." message, but there is no way in this app to "check credentials". My revised password seems to be working on other Church of Jesus Christ of Latter-day Saints websites and apps. What do I do now?
lajackson
Community Moderators
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Unable to sign in after password reset

#2

Post by lajackson »

Did you also change the password in your Gospel Library app? If you did not, the app probably is still trying to sign in using the old password and keeping the account locked.
ToManyLetters
Senior Member
Posts: 530
Joined: Sun Mar 31, 2013 1:16 pm

Re: Unable to sign in after password reset

#3

Post by ToManyLetters »

larrycrandall wrote:but there is no way in this app to "check credentials".
Settings > LDS Account
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
gsjpom
New Member
Posts: 3
Joined: Thu May 18, 2017 8:44 am

Re: Unable to sign in after password reset

#4

Post by gsjpom »

When I try to sign in Gospel Library I get the following error message:
"Signin failed: Please check credentials"
How does one do that? There seems to be no option for that on the App, unless I missed it. I am signed in to my LDS account.
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