No Sound in Overflow from the chapel

Discussions around meetinghouse sound systems, microphones, assisted listening devices, and translation equipment
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standera
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No Sound in Overflow from the chapel

#1

Post by standera »

The overflow doors are open during sacrament meeting but no sound is coming through the over head speakers in the overflow. Chapel speakers are working fine. I'm not sure how to fix this issue.
lajackson
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Re: No Sound in Overflow from the chapel

#2

Post by lajackson »

standera wrote:I'm not sure how to fix this issue.
A member of your bishopric or a clerk should report the problem in FIR or contact your stake Physical Facilities Representative (a high councilor). The Facilities Management Group should fix the problem.
standera
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Re: No Sound in Overflow from the chapel

#3

Post by standera »

K, I'll report it to them to report it. I'm the ward technology specialist....I can't doing anything?
russellhltn
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Re: No Sound in Overflow from the chapel

#4

Post by russellhltn »

Some chapels have a optical switch activated by moving the curtain past a certain point. Others have a manual switch on the wall. You'll want to confirm that the system is being "used" properly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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standera
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Re: No Sound in Overflow from the chapel

#5

Post by standera »

Great, thank you! We turned the sound system off then back on and we closed the overflow doors and reopened them. We now have sounds. We didn't find a switch to flip. We just see the sensors on the overflow door track.
lajackson
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Re: No Sound in Overflow from the chapel

#6

Post by lajackson »

It sounds as if the system just needed a reboot so it would pick up the status of the sensors. If you have sensors just off-center above the folding doors, there will not be a switch, or if there is an old one, it should have been deactivated.
russellhltn
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Re: No Sound in Overflow from the chapel

#7

Post by russellhltn »

I'm glad that it worked. If it starts to become a problem, I'd report it to FM. It might be some relay contacts getting dirty.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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RyanGard1977
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Re: No Sound in Overflow from the chapel

#8

Post by RyanGard1977 »

those optic sensors are a common issue. If you experience the problem again, report it to the FM Group. They'll likely need to replace the sensors, clean them, or have the hardware in the A/V cabinet gone over. We've had to replace a number of sensors in various buildings and replace hardware as well.
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