Lds tools won't let me sign in

Any discussions around the Member Tools App on various mobile and electronic devices
nykvail
New Member
Posts: 3
Joined: Fri May 24, 2013 10:06 am
Location: Rexburg, ID

Re: Lds tools won't let me sign in

Postby nykvail » Wed Dec 04, 2019 3:54 pm

Member Tools is not letting me or my counselor log in on our iPads. Our usernames and password work fine on computers and my android phone.
Have verified we are using the most recent version of the app.
Last edited by nykvail on Wed Dec 04, 2019 3:57 pm, edited 1 time in total.

russellhltn
Community Administrator
Posts: 27153
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lds tools won't let me sign in

Postby russellhltn » Wed Dec 04, 2019 3:56 pm

There's a problem with the sync service. They're working on it, but no timeline for a resolution.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

nykvail
New Member
Posts: 3
Joined: Fri May 24, 2013 10:06 am
Location: Rexburg, ID

Re: Lds tools won't let me sign in

Postby nykvail » Wed Dec 04, 2019 4:00 pm

Thank you for making us aware of the issue.

jpjones~ogr
Member
Posts: 59
Joined: Sun Jul 13, 2008 7:21 pm
Location: Brigham City, UT, USA

Re: Lds tools won't let me sign in

Postby jpjones~ogr » Sun Dec 08, 2019 6:43 pm

Just wondering if sync service problems have been solved. A ward member recently downloaded Member Tools and has been trying to log-in and set it up, but gets a check back later message with every attempt.

jdlessley
Community Moderators
Posts: 7371
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Lds tools won't let me sign in

Postby jdlessley » Sun Dec 08, 2019 6:53 pm

The sync servers are still down as of this post.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

richard.ashcraft
New Member
Posts: 3
Joined: Mon Jan 23, 2017 9:08 pm

Re: Lds tools won't let me sign in

Postby richard.ashcraft » Mon Dec 09, 2019 9:43 pm

Posting a reply so I can get an update on this thread once this issue gets resolved.

Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

jdlessley
Community Moderators
Posts: 7371
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Lds tools won't let me sign in

Postby jdlessley » Tue Dec 10, 2019 3:48 am

richard.ashcraft wrote:Also, your “app support” link from the App Store goes to a “page not found”, and the link to send feedback leads to a 404 page as well.

These are related to the servers being down.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

jpjones~ogr
Member
Posts: 59
Joined: Sun Jul 13, 2008 7:21 pm
Location: Brigham City, UT, USA

Re: Lds tools won't let me sign in

Postby jpjones~ogr » Tue Dec 10, 2019 10:25 pm

I've appreciated the resource these forums provide, and they remain a great tool. Answers to more than a couple strange PC problems have come from here, as well as insights on unit administration. Folks I'm able to help kind-of think of me as having super powers. In brief, many thanks to the moderators and contributors.

The Member Tools log-in problem had me scratching my head a bit more than usual, so I'm grateful this thread was initiated.

Happy Holidays!


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