GL Won't Open

Discussions around the Gospel Library application for Windows for Desktop and Mobile
sbirk
New Member
Posts: 9
Joined: Tue Mar 08, 2011 11:01 am

Re: GL Won't Open

Postby sbirk » Mon Apr 08, 2019 10:40 am

Thanks so much for your post! I was beginning to think I was the only person who was experiencing this problem.

Scott

jackwdoxey
New Member
Posts: 3
Joined: Sun Apr 21, 2019 8:50 am

Re: GL Won't Open

Postby jackwdoxey » Sun Apr 21, 2019 9:26 am

I have very similar situation. I'm running Windows 10 v1809. I can reset, or reinstall and I stillcan't get the standard version (or the beta version) of gospel library to load any content. I've tried skipping steps (in different combinations), but nothing gets it to load. It's sits indefinitely with a blank white window. I'm beginning to think that perhaps Windows 10 v1809 is not compatible with the app. I'm open to any suggestion on how to get this working.

sbirk
New Member
Posts: 9
Joined: Tue Mar 08, 2011 11:01 am

Re: GL Won't Open

Postby sbirk » Sun Apr 21, 2019 4:00 pm

I think the problem is with VMWare Fusion and GL. I have Windows 8 installed in another partition and GL doesn't run in it, either.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: GL Won't Open

Postby russellhltn » Sun Apr 21, 2019 9:37 pm

sbirk wrote:I have Windows 8 installed in another partition and GL doesn't run in it, either.
Win8 isn't supported.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

gilbreen
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Posts: 5
Joined: Sun Aug 07, 2011 3:51 pm

Re: GL Won't Open

Postby gilbreen » Tue Apr 23, 2019 9:33 am

I am not using a virtual machine and am still experiencing the issue with my Dell laptop.

gilbreen
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Posts: 5
Joined: Sun Aug 07, 2011 3:51 pm

Re: GL Won't Open

Postby gilbreen » Sat Apr 27, 2019 8:55 am

I am glad to report that I have been able to successfully open GL repeatedly since the most recent update. Thanks to all those involved that make the Windows edition possible!

spencerto
Church Employee
Church Employee
Posts: 62
Joined: Thu Feb 07, 2013 11:08 am

Re: GL Won't Open

Postby spencerto » Sat Apr 27, 2019 10:22 am

There is an updated version just releasing now (v5.0.8). I have been testing this on pre-release versions of windows (1903), older versions (1803) and on the current version (1809) all successfully. I have created a Hyper-V instance of Windows 10 1803 VM and tested on that instance and it works there as well. I don't have a VM Ware fusion instance setup so I can't test that. My Macbook Pro only has 256 GB SSD so it is a little on the small side. I suppose I could find an external hard drive or flash drive and try it. Anyone have any updates on their testing, in particular on the Macbook Pro with VM Ware fusion?

sbirk
New Member
Posts: 9
Joined: Tue Mar 08, 2011 11:01 am

Re: GL Won't Open

Postby sbirk » Mon Apr 29, 2019 9:18 pm

I just tried both GL and the beta GL (5.0.8) and I still go to a white screen.

UtahJohn22
New Member
Posts: 6
Joined: Wed Oct 08, 2014 3:36 pm

Re: GL Won't Open

Postby UtahJohn22 » Fri Sep 25, 2020 2:42 am

I just wanted to add that I've been having this problem with Gospel Library v5.1.9.0 running on Windows 10 (Build 19042). Thankfully, the recommend tip about resetting the app seems to have worked. I did not download the default works, as one user above recommended.

corymichaeljarrett
New Member
Posts: 1
Joined: Fri Feb 19, 2021 11:06 pm

Re: GL Won't Open

Postby corymichaeljarrett » Fri Feb 19, 2021 11:07 pm

mine is stuck on "updating # content items in background" and wont change


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