MLS can not log in

Discussions around using and interfacing with the Church MLS program.
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pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

MLS can not log in

#1

Post by pgm44 »

Yesterday I logged out from MLS after I made a backup and this morning I could not log in. All the names in the user list are gone. Do I need to reinstall MLS? I can not conntact GSC. No idea why.
russellhltn
Community Administrator
Posts: 31525
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: MLS can not log in

#2

Post by russellhltn »

I'd suggest following this procedure: Lost user names
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
pgm44
Member
Posts: 100
Joined: Sat Jul 16, 2011 7:19 am
Location: Philippines, Cagayan de Oro city, Northern Mindanao

Re: MLS can not log in

#3

Post by pgm44 »

An email from the GSC gave the solution. I will copy it here so if some have the same problems they can check it here. We still are using Windows 7. Thanks for all the help. One suggestion I have for all those who use MLS Make a backup every time before you log off MLS.

This email is in response to your request to assist you with retrieving all the usernames in MLS.

Here are the instructions on how to do that. Please make sure MLS is turn off before moving forward with the steps.

-Go to C:\ProgramData\LDS Church\MLS\data\units\
2. Right click on unit number folder and drag it to the desktop (move it, don't just copy it)

3. Open MLS

4. Enter the unit's information

5. Select 'Restore from a File'

6. Restore the most recent good backup (one before the problem began)
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