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Husband can't login

Posted: Sun Feb 03, 2019 6:54 pm
by gramma2
My husband has an account but can't remember his login or password. We have tried to recover his account but keep being told the account cannot be recovered, yet it won't let us register for a new account. Where do we go from here?

Re: Husband can't login

Posted: Sun Feb 03, 2019 7:19 pm
by lajackson
gramma2 wrote:We have tried to recover his account but keep being told the account cannot be recovered
If the message is that the account cannot be recovered using the MRN and birthdate, this usually means you will need to have the ward clerk help you get in contact with the Global Service Center.

Re: Husband can't login

Posted: Mon Feb 04, 2019 9:05 pm
by gramma2
Thank you! We will do that.