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Re: LDS Tools sync down 2019-02-10

Posted: Sun Feb 17, 2019 9:31 am
by tjhathaway
I cannot either. It prompts me for my login info, then starts syncing, then it goes back to the login screen. I tried reinstalling the app, no change. Version 3.5.3 on iPhone 6S with iOS 12.1.4.

Re: LDS Tools sync down 2019-02-10

Posted: Sun Feb 17, 2019 4:07 pm
by zaneclark
Tech people are aware of the problem and working on it... In the meantime you can get almost everything you need at LDS.org.

Re: LDS Tools sync down 2019-02-10

Posted: Sun Feb 17, 2019 8:39 pm
by lajackson
russellhltn wrote:If you're technically adept, you can install the beta version of LDS Tools.
For some this has worked, but there are now reports that for others installing the beta version has not solved the problem.

Re: LDS Tools sync down 2019-02-10

Posted: Mon Feb 18, 2019 2:27 pm
by dpgriffi
Today is 2/18/2019 and the sync is not working for both my Android and iPhone Systems. My iPad is not currently requesting a sync, and I don't dare request it. Reports indicate that it was repaired on 2/12, well that was 6 days ago. I have uninstalled and reinstalled on both platforms. No when logging in, it initiates the sync and then aborts. All launches of the application initiate the sync then reports an error.
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Re: LDS Tools sync down 2019-02-10

Posted: Mon Feb 18, 2019 4:09 pm
by lajackson
dpgriffi wrote:Reports indicate that it was repaired on 2/12, . . .
One issue was solved that day. Something else is still amiss, but perhaps refreshed minds will return tomorrow after the holiday weekend and the fix will be in quickly.

Re: LDS Tools sync down 2019-02-10

Posted: Wed Feb 20, 2019 10:53 am
by dpgriffi
lajackson wrote:
dpgriffi wrote:Reports indicate that it was repaired on 2/12, . . .
One issue was solved that day. Something else is still amiss, but perhaps refreshed minds will return tomorrow after the holiday weekend and the fix will be in quickly.
So is there any update on abilities to sync LDS tools ... failures are occuring on iPhone, iPad, & Andorid phone ... need assister :?

Re: LDS Tools sync down 2019-02-10

Posted: Wed Feb 20, 2019 11:51 am
by lajackson
dpgriffi wrote:So is there any update on abilities to sync LDS tools ...
The problem has been resolved in the beta. Discussions are underway on how quickly that beta can be released. It is not a short process. There may be something more specific with regard to a schedule in the next day or two.

If waiting is too painful, the next best option is to join the beta, which works.

Re: LDS Tools sync down 2019-02-10

Posted: Thu Feb 21, 2019 11:08 pm
by pyz01
For all those who have been having difficulties syncing -- as of 10:00 pm PST, an updated version of LDS tools for Android has been posted to the Google play store. Looks like it is version 3.54 (100020.1). This updated version , if you update your tablet or phone will work and does sync. It worked for me -- and I am in a leadership position with access to ministering. Thank you tech support for fixing the issue -- and I hope the message gets out that this appears now to be fixed. Good luck to all.

Re: LDS Tools sync down 2019-02-10

Posted: Sat Apr 27, 2019 7:58 am
by randall.dale.hopkins
Still only get a" last synced never"
My phone is synced but my tablet won't
Both are android devices.
Tablet is dying and about to lose over 3 yrs of notes and annotations.
Habe to use tablet for eyesight problems.

Re: LDS Tools sync down 2019-02-10

Posted: Sun May 12, 2019 12:11 am
by 42nate1
I still cannot sync. I have a Samsung Note 8. This is driving me crazy! Uninstalled and reinstalled 5 separate days. Nothing. What can I do?