LDS Tools not working after latest update

Discussions around the Android version of the Member Tools application
scgallafent
Church Employee
Church Employee
Posts: 2885
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS Tools not working after latest update

#21

Post by scgallafent »

brad.j.savage wrote:I cannot sync LDS Tools (Member Tools), so it won't let me into the app at all. It says "Preparing to Sync" for about a minute, then says "Tools is not available". Anybody else having this issue?
There were some issues going on when you posted your message. It is working again.
behiveut
New Member
Posts: 2
Joined: Mon Nov 25, 2019 6:05 pm

Re: LDS Tools not working after latest update

#22

Post by behiveut »

I can't open my LDS tools app,it keeps closing on me.
How do I get it to reopen.
jdlessley
Community Moderators
Posts: 8717
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: LDS Tools not working after latest update

#23

Post by jdlessley »

behiveut wrote:I can't open my LDS tools app,it keeps closing on me.
How do I get it to reopen.
I suspect that since you mention the unsupported LDS Tools instead of the current Member Tools that perhaps what you have installed is out of date. Also note the minimum Android Operating system is version 5.5.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
jackromineus
New Member
Posts: 1
Joined: Sun Feb 23, 2020 2:49 pm

Re: LDS Tools not working after latest update

#24

Post by jackromineus »

After I recently synced my phone I could no longer get my missionary progress report. I am the ward mission leader, and I need access this info. Befote I synced my phone I could access the missionary progress report. What shiuld I do?
Please help. [Personal contact information removed]
Last edited by russellhltn on Sun Feb 23, 2020 4:20 pm, edited 1 time in total.
Reason: Personal information removed - this is a public forum
russellhltn
Community Administrator
Posts: 31291
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Tools not working after latest update

#25

Post by russellhltn »

jackromineus wrote:What shiuld I do?
Try syncing on a day other than Sunday. That's a very busy time and information may be missing in the sync.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
rmaginot
New Member
Posts: 1
Joined: Wed Mar 04, 2020 9:03 am

Re: LDS Tools not working after latest update

#26

Post by rmaginot »

I just purchased a Galaxy S20+. I installed LDS tools and cannot get it to sync with my account. I keep getting a message "Tool service not available. Please try again later "
I have been trying for 2 days and get the same message. Please advise.
tigec
New Member
Posts: 1
Joined: Tue Mar 17, 2020 9:32 am

Re: LDS Tools not working after latest update

#27

Post by tigec »

I am having the same issue as others on Android. It think it is not recognizing my username and password as valid even though they are. There is an issue in this version of the application and it needs fixed by the developers or the server authentication configuration.
johncolton
New Member
Posts: 2
Joined: Tue Mar 17, 2020 11:46 am

Re: LDS Tools not working after latest update

#28

Post by johncolton »

tigec wrote:I am having the same issue as others on Android. It think it is not recognizing my username and password as valid even though they are. There is an issue in this version of the application and it needs fixed by the developers or the server authentication configuration.
For what it's worth my wife and I both are as well. Like you said, it's not recognizing our passwords (or usernames) as valid.
scgallafent
Church Employee
Church Employee
Posts: 2885
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS Tools not working after latest update

#29

Post by scgallafent »

There was an issue with the service earlier today but it has been resolved.
johncolton
New Member
Posts: 2
Joined: Tue Mar 17, 2020 11:46 am

Re: LDS Tools not working after latest update

#30

Post by johncolton »

scgallafent wrote:There was an issue with the service earlier today but it has been resolved.
Thank you!
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