Page 3 of 5

Re: LDS Tools not working after latest update

Posted: Mon Jun 24, 2019 3:02 pm
by scgallafent
brad.j.savage wrote:I cannot sync LDS Tools (Member Tools), so it won't let me into the app at all. It says "Preparing to Sync" for about a minute, then says "Tools is not available". Anybody else having this issue?
There were some issues going on when you posted your message. It is working again.

Re: LDS Tools not working after latest update

Posted: Mon Nov 25, 2019 6:08 pm
by behiveut
I can't open my LDS tools app,it keeps closing on me.
How do I get it to reopen.

Re: LDS Tools not working after latest update

Posted: Mon Nov 25, 2019 9:06 pm
by jdlessley
behiveut wrote:I can't open my LDS tools app,it keeps closing on me.
How do I get it to reopen.
I suspect that since you mention the unsupported LDS Tools instead of the current Member Tools that perhaps what you have installed is out of date. Also note the minimum Android Operating system is version 5.5.

Re: LDS Tools not working after latest update

Posted: Sun Feb 23, 2020 3:01 pm
by jackromineus
After I recently synced my phone I could no longer get my missionary progress report. I am the ward mission leader, and I need access this info. Befote I synced my phone I could access the missionary progress report. What shiuld I do?
Please help. [Personal contact information removed]

Re: LDS Tools not working after latest update

Posted: Sun Feb 23, 2020 4:22 pm
by russellhltn
jackromineus wrote:What shiuld I do?
Try syncing on a day other than Sunday. That's a very busy time and information may be missing in the sync.

Re: LDS Tools not working after latest update

Posted: Wed Mar 04, 2020 9:08 am
by rmaginot
I just purchased a Galaxy S20+. I installed LDS tools and cannot get it to sync with my account. I keep getting a message "Tool service not available. Please try again later "
I have been trying for 2 days and get the same message. Please advise.

Re: LDS Tools not working after latest update

Posted: Tue Mar 17, 2020 9:35 am
by tigec
I am having the same issue as others on Android. It think it is not recognizing my username and password as valid even though they are. There is an issue in this version of the application and it needs fixed by the developers or the server authentication configuration.

Re: LDS Tools not working after latest update

Posted: Tue Mar 17, 2020 12:23 pm
by johncolton
tigec wrote:I am having the same issue as others on Android. It think it is not recognizing my username and password as valid even though they are. There is an issue in this version of the application and it needs fixed by the developers or the server authentication configuration.
For what it's worth my wife and I both are as well. Like you said, it's not recognizing our passwords (or usernames) as valid.

Re: LDS Tools not working after latest update

Posted: Tue Mar 17, 2020 2:50 pm
by scgallafent
There was an issue with the service earlier today but it has been resolved.

Re: LDS Tools not working after latest update

Posted: Tue Mar 17, 2020 3:03 pm
by johncolton
scgallafent wrote:There was an issue with the service earlier today but it has been resolved.
Thank you!