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Can't open Gospel Library app

Posted: Tue Apr 23, 2019 3:20 pm
by Tani
I just got a new iphone XR and it won't open the Gospel Library app. HELP! I have downloaded it from the app store and from purchases. (I have also deleted it and reinstalled it a few times too.) It seems like it begins to load with the Moroni icon but no status bar. After a few seconds, it closes without opening. Any fixes???

Re: Can't open Gospel Library app

Posted: Wed Apr 24, 2019 4:17 pm
by sbradshaw
Tani wrote:I just got a new iphone XR and it won't open the Gospel Library app. HELP! I have downloaded it from the app store and from purchases. (I have also deleted it and reinstalled it a few times too.) It seems like it begins to load with the Moroni icon but no status bar. After a few seconds, it closes without opening. Any fixes???
Are you connected to an internet connection with content filtering / ad blocking turned on? Some filtering systems block the Church's content servers.

Re: Can't open Gospel Library app

Posted: Thu Apr 25, 2019 2:25 pm
by jdolmstead
I’m experiencing same issue. New iPad Mini 4.

Re: Can't open Gospel Library app

Posted: Sat Apr 27, 2019 8:37 pm
by sherilynH
I have a new IPhone XR and can not open the app. I have tried deleting an installing and it is still the same. The App Store shows Moroni icon as white.

Re: Can't open Gospel Library app

Posted: Sun Apr 28, 2019 2:28 pm
by jdolmstead
Try installing and launching on a different network.

Re: Can't open Gospel Library app

Posted: Sun Apr 28, 2019 9:14 pm
by sharonkropf
Mine is doing the exact same thing. Just started today. Always worked fine before.

Re: Can't open Gospel Library app

Posted: Wed May 01, 2019 3:48 pm
by MorrisNC
Ditto. Iphone XR IOS 12.2 Won't load up.

Re: Can't open Gospel Library app

Posted: Thu May 02, 2019 8:54 pm
by reidthered
My IPad Started to do the same thing yesterday... however... it has fixed itself after I did the following things. (Started with an App update.. that never finished updating..). 1). I deleted and removed the app from my iPad. 2). I re-download the app. 3). Three times I attempted to open the app... it froze on the angel Moroni temple-statue pic/intro each time... and closed. 4) While searching for this tech feedback page, I clicked on the App again... and it finally worked. I have no clue why it didn’t the first three time when it closed automatically. (Good luck everyone!) :D

Re: Can't open Gospel Library app

Posted: Sun May 26, 2019 11:49 am
by copekari
My new XR would not open either. Moroni would come up, then it would just close. I was connected to the church WiFi and when I disconnected the WiFi and opened it using my data it opened. I then turned the WiFi back on and it worked and has continue to open. Good luck!

Re: Can't open Gospel Library app

Posted: Fri May 31, 2019 9:21 am
by lajackson
smithkathleen2 wrote:If I delete the App and download again what will happen to all my notes, etc,?
If you have been signed in to the app, your notes should have been saved on the Church servers and will return when you reinstall the app and sign in again.