Can't Access Finances Section

Discussions around using and interfacing with the Church MLS program.
alexdromero
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Can't Access Finances Section

Postby alexdromero » Sun Apr 28, 2019 10:33 am

Every time I try to access the Finances section of MLS, I get a warning screen that states the following:

"The MLS finance functionality is temporarily unavailable until a file is received from Church headquarters.
This event has been scheduled by Church headquarters and no action is required on the part of the unit.
You may continue to use other areas of MLS.
A file will be sent from Church headquarters that will enable all functionality once again. Please do a Send/Receive to obtain this file."

I've already done multiple Send/Receives and restarted the computer. Any advice for me?

russellhltn
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Re: Can't Access Finances Section

Postby russellhltn » Sun Apr 28, 2019 11:10 am

I'd wait a few hours and do another send/receive.

I think what's happening is the first send/receive sends a request. That request has to be processed by the main computer and then on a later send/receive, it's sent back to MLS and it unlocks. But it takes some time to process that request - probably longer on Sunday when everyone else is doing unit fiances.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

alexdromero
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Re: Can't Access Finances Section

Postby alexdromero » Sun Apr 28, 2019 11:27 am

Thanks for that advice, Russell. We've had this issue since last week and I just assumed that it would have been fixed by today so I don't know if waiting a couple of hours will resolve it. Any other thoughts?

russellhltn
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Re: Can't Access Finances Section

Postby russellhltn » Sun Apr 28, 2019 1:38 pm

You'll have to contact support on Monday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

jaromdenny
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Re: Can't Access Finances Section

Postby jaromdenny » Sun Jun 28, 2020 3:29 pm

Was there any clarity on how this works and to get it sorted. It has also been over a week where we have been awaiting this file and we need to submit the tithing report to ensure people tithing is secured before the end of the tax finance year.

jonfischer
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Re: Can't Access Finances Section

Postby jonfischer » Sun Sep 13, 2020 2:15 pm

I'm having same problem - gives this error "The MLS finance functionality is temporarily unavailable until a file is received from Church headquarters.
This event has been scheduled by Church headquarters and no action is required on the part of the unit.
You may continue to use other areas of MLS.
A file will be sent from Church headquarters that will enable all functionality once again. Please do a Send/Receive to obtain this file."

Any known fix or should I just wait to call Church Global Services on Monday?

russellhltn
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Re: Can't Access Finances Section

Postby russellhltn » Sun Sep 13, 2020 4:44 pm

Do another send/receive to get that file. Note that it does take some time for the church to process the request. But looking at your posting time, I'm sure it's ready by now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

lajackson
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Re: Can't Access Finances Section

Postby lajackson » Sun Sep 13, 2020 4:48 pm

jonfischer wrote:Any known fix or should I just wait to call Church Global Services on Monday?

The file should have been set automatically, and you should be able to get it right after it is set. If you have done several Send/Receives and have not received the file, your only option is to call the Global Services Department on Monday. They will manually set the file for you.

russellhltn
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Re: Can't Access Finances Section

Postby russellhltn » Sun Sep 13, 2020 6:11 pm

Just to be clear, there's three parts to this:
  • A send/receive to send the request
  • The passing of time to allow for the request to process
  • A send/receive to receive the result

If you a send/receive every 15 minutes or so, it should pop up pretty quickly.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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