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Deleted Authentication app

Posted: Sat May 18, 2019 5:07 am
by kprosman
After having set up the two-step verification with the LDS authentication app, I deleted the authentication app, thinking I didn't need it since I never used it. Now I want to change something in my personal settings (my address) but now I need to have the authentication app. I re-installed it on my phone, but I can't find how to link it to my account again. How do I solve this?

Re: Deleted Authentication app

Posted: Sat May 18, 2019 9:04 am
by lajackson
kprosman wrote:Now I want to change something in my personal settings (my address) . . .
Your address comes from your membership record, and to change it you will have to ask your ward clerk to make the change there.

Other than that, I do not know how to link the authentication app again.

Re: Deleted Authentication app

Posted: Tue May 21, 2019 6:42 pm
by sbradshaw
You'll need to work with your clerk to contact the Global Service Center – they can reset the authentication settings on your account.