Someone else is using my phone number on their account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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DamianMellars
New Member
Posts: 1
Joined: Tue Jul 02, 2019 7:35 am

Someone else is using my phone number on their account

#1

Post by DamianMellars »

Someone else is using my phone number on their account. When trying to 'recover' my account using my phone number the user comes up as 1102twins. Can you send them a request to update their phone number or to at least delete my number from their account? I have had my existing phone number for three years now.
jdlessley
Community Moderators
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Someone else is using my phone number on their account

#2

Post by jdlessley »

Nobody in these forums can do anything since this is a user-to-user forum. Your best course of action is to talk to your ward clerk so he can get you in contact with support to resolve the issue.

It is possible the other user input a one-off number by accident in their account that ended up being your number.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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