Cant login into seminary and institute

bendzado
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Joined: Wed Jun 26, 2019 6:35 pm

Cant login into seminary and institute

#1

Post by bendzado »

I can sign into lds tools, lds.org and gospel library .
When I use the same account info for the seminary and institute app, it acts like its login me on, I see a different screen for a split second then it kicks me back to the login screen.
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sbradshaw
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Re: Cant login into seminary and institute

#2

Post by sbradshaw »

Are you on iOS or Android?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
bendzado
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Joined: Wed Jun 26, 2019 6:35 pm

Re: Cant login into seminary and institute

#3

Post by bendzado »

Andriod
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sbradshaw
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Re: Cant login into seminary and institute

#4

Post by sbradshaw »

Which model of device do you have, and which version of Android?

Does clearing data allow you to sign in?
(Long press app icon > App Info > Storage > Clear Storage, OR Android settings > Apps > Seminary & Institute > Storage > Clear Storage)

Alternatively, does deleting and reinstalling the app fix the problem?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
bendzado
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Posts: 9
Joined: Wed Jun 26, 2019 6:35 pm

Re: Cant login into seminary and institute

#5

Post by bendzado »

I already tried reinstalling. Same thing happens.
bendzado
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Joined: Wed Jun 26, 2019 6:35 pm

Re: Cant login into seminary and institute

#6

Post by bendzado »

I have a galaxy s7. I tried the reinstall, give permission for data storage. Deleted the data storage. Same thing keeps happening. When i login in it brings up the loading screen and takes me back to the login screen.
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sbradshaw
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Re: Cant login into seminary and institute

#7

Post by sbradshaw »

Hmm. Do you happen to have the app installed on an SD card, or is it on regular internal storage?
There's currently a beta for the Seminary & Institute app (bug fixes, mainly). You could try joining it (using the link on the regular Play Store listing for the app) and seeing if the beta fixes the issue...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
bendzado
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Joined: Wed Jun 26, 2019 6:35 pm

Re: Cant login into seminary and institute

#8

Post by bendzado »

I am currently not using a SD card. Is this the right place to get this issue fixes? I am told I need this app to get credit of an Institute class which I need to graduate collage.
Programmer001
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Re: Cant login into seminary and institute

#9

Post by Programmer001 »

Hi bendzado,

Is there an email we can use to contact you and troubleshoot this issue with you?
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sbradshaw
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Re: Cant login into seminary and institute

#10

Post by sbradshaw »

If the app doesn't work, an alternative would be to use the website:
https://myinstitute.lds.org/
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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