How to rejoin circles

Any discussions around the Gospel Living App on various mobile devices.
bugsmx3
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Joined: Sun Dec 29, 2019 9:22 am

How to rejoin circles

Postby bugsmx3 » Fri Feb 14, 2020 10:36 pm

Anyone know how to let someone rejoin? Seems as my Bishop left circles and now I can't find where to let him back in?? #ClerkLife

lajackson
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Location: US

Re: How to rejoin circles

Postby lajackson » Sun Feb 16, 2020 11:11 am

Go to Circles. You should see all of your eligible circles. If you click on one of them, you should be allowed to join again.

I just left a circle and was able to get back in that way.

dhowe
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Joined: Thu Dec 26, 2019 11:49 pm

Re: How to rejoin circles

Postby dhowe » Mon Feb 24, 2020 2:28 pm

Hi, I am the bishop who's been locked out of the Gospel Living app's Circles. Here's some background -- I believe I downloaded the app on the morning of 02/15/2020. At that time I was able to see all circles in our ward. No one had posted anything to any circles from what I could see and I did not post anything either. That evening our elders quorum president posted something to the ward council circle and I received a notification. When I tapped on the notification, the gospel living app opened and it said that my access to circles had been removed and that I needed to review the code of conduct and request access again. I reviewed the code of conduct and requested access again but now it says that my bishop (me) must approve my access request. I also have a reminder on the Gospel Living app calendar to approve my own access and have received emails reminding me to approve my access. However, I see no way to regrant myself access because I can't get into the circles portion of the app. Please see the attached screen shot. Thank you!
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lajackson
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Posts: 9555
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: How to rejoin circles

Postby lajackson » Tue Feb 25, 2020 9:36 am

I would call the Global Service Department and ask them to help you gain access. That would also make them aware of a bug in the logic of the app. You are signed in, correct?

Or possibly you could sign out, remove the app and install it again. That might do it.

dhowe
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Posts: 3
Joined: Thu Dec 26, 2019 11:49 pm

Re: How to rejoin circles

Postby dhowe » Tue Feb 25, 2020 1:33 pm

Thanks, I have signed out and back in, reinstalled and signed back in, and installed on other devices and signed in but no luck, just the same Access Removed message. Yes, I think they're missing a use case in the access management of the system.

I called the Global Service Department and was informed that they aren't supporting Gospel Living yet, only collecting issues to pass along to the development team. They recommended that I use the submit feedback function in the app for faster and more detailed reporting. I submitted feedback but haven't heard anything back yet.

ddpaxman
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Posts: 1
Joined: Fri Mar 13, 2020 6:24 am

Re: How to rejoin circles

Postby ddpaxman » Fri Mar 13, 2020 6:30 am

Glad/ Sad I'm not the only one experiencing this. Have you found a solution yet?

jpectol
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Joined: Fri Mar 13, 2020 2:26 pm

Re: How to rejoin circles

Postby jpectol » Fri Mar 13, 2020 2:40 pm

Hello. I am a bishop having the exact same issue that "dhowe" states in his post above. Has anyone figured out how to give the bishop (myself) access to Circles again?
It says "I need to review the code of conduct and request access again". I reviewed the code of conduct and requested access again but now it says that my bishop (me) must approve my access request. I see no way to do that. Any help would be appreciated.

dhowe
New Member
Posts: 3
Joined: Thu Dec 26, 2019 11:49 pm

Re: How to rejoin circles

Postby dhowe » Fri Mar 13, 2020 6:29 pm

My access to Circles suddenly reappeared on Tuesday. No word from support but it was somehow resolved.

catherinemurray
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Joined: Tue Nov 19, 2019 8:18 am

Re: How to rejoin circles

Postby catherinemurray » Tue Mar 24, 2020 8:22 am

I am Stake Primary President and have all the same problems as the Bishop reported..

Yes I uninstalled; reinstalled ;signed out; signed in ; reviewed code of conduct ; asked my bishop to regain access ; sent feed back a month ago no response

My Bshop doesnt know what's the matter

With covid 19 here in Scotland we're in lock down, no visits, no church our stake bounderies are wide I'm the only lds person around so it's vital that I get access to circles so. I can connect to all primary leaders in our Stake

Paisley Scotland Stake

davesudweeks
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Location: Oklahoma, USA

Re: How to rejoin circles

Postby davesudweeks » Tue Mar 24, 2020 10:45 am

catherinemurray wrote:I am Stake Primary President and have all the same problems as the Bishop reported..

Yes I uninstalled; reinstalled ;signed out; signed in ; reviewed code of conduct ; asked my bishop to regain access ; sent feed back a month ago no response

My Bshop doesnt know what's the matter

With covid 19 here in Scotland we're in lock down, no visits, no church our stake bounderies are wide I'm the only lds person around so it's vital that I get access to circles so. I can connect to all primary leaders in our Stake

Paisley Scotland Stake

Your best option would be to send feedback from within the app. That is the official channel for bug reports. My wife is also stake primary president and some of the ward primary presidents have their secretary send information to the families of the children every week so they have a lesson plan and songs to work on. My wife communicates with the ward primary presidents via email, text, and phone. I don't know if there is a circle for all the primary presidencies in the stake.


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