LDS tools is Saying i am not a member?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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amystewart1
New Member
Posts: 1
Joined: Wed Jul 24, 2019 12:25 pm

LDS tools is Saying i am not a member?

#1

Post by amystewart1 »

When i try and login to my LDS tools app, it is saying that i am not a member. I am! Then it says to update my membership status. I try and add my membership number to my account and it says it doesn't exist. I have contacted my ward clark about this and he says everything is updated and good to go. It still is not working on LDS tools. I am in the Stake Primary Presidency in my Stake and i really need to get into my LDS tools app for my calling. help!
russellhltn
Community Administrator
Posts: 31286
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS tools is Saying i am not a member?

#2

Post by russellhltn »

The usual message is usually "Either the MRN and/or birthdate is not valid or the account already exists." You may have an account setup for FamilySearch or BYU or some such that you've forgotten about. The other thing is to make sure you have the correct MRN. Temple recommends are not always correct. If all else fails, the clerk will have to put you in touch with support. This is a user-to-user forum, so we can't fix the issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
Church Employee
Posts: 2885
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS tools is Saying i am not a member?

#3

Post by scgallafent »

The account you are using (amystewart1) is not associated with a membership record.

You can try to recover your username and reset your password by going to https://account.churchofjesuschrist.org ... e=username.
levierwin
New Member
Posts: 1
Joined: Sat Nov 20, 2021 8:09 pm

Re: LDS tools is Saying i am not a member?

#4

Post by levierwin »

This is happening to me to and no of it is working
jdlessley
Community Moderators
Posts: 8713
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: LDS tools is Saying i am not a member?

#5

Post by jdlessley »

levierwin wrote: Sat Nov 20, 2021 8:09 pm This is happening to me to and no of it is working
Follow the instructions in the post just before your post. If you have done that then post what exactly you have done that is not working and any error messages that may appear.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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