Unable to open LDS Tools

Any discussions around the Member Tools App on various mobile and electronic devices
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rpayzant
New Member
Posts: 1
Joined: Thu Aug 29, 2019 2:56 pm

Unable to open LDS Tools

#1

Post by rpayzant »

I log in and I get a third of the sync line then just stops. Been unable to access for 2 days.
Russ
jhorne10708
New Member
Posts: 1
Joined: Sat Aug 31, 2019 3:00 pm

Re: Unable to open LDS Tools

#2

Post by jhorne10708 »

Unable to reset pw
mcwjo
New Member
Posts: 1
Joined: Wed Sep 25, 2019 8:44 am

Re: Unable to open LDS Tools

#3

Post by mcwjo »

To whom it may concern,
H ope you can help. I was having trouble with the former lds tools. A tech friend suggested that I delete the app and download it again on mu iPhone. I've tried that multiple times over the last two weeks. When I "open" the app I keep getting the message that the web site is currently down. I have changed my password recently so I tried using my old password as well as the new one, Neither works. How do I download the new app? Is the website really down for over a week?

Thanks,

Joan
russellhltn
Community Administrator
Posts: 34417
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to open LDS Tools

#4

Post by russellhltn »

mcwjo wrote:When I "open" the app I keep getting the message that the web site is currently down. I have changed my password recently so I tried using my old password as well as the new one, Neither works. How do I download the new app? Is the website really down for over a week?
What version of iOS are you running? You have to have iOS 11 or later.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
RyanH52
New Member
Posts: 1
Joined: Wed Sep 14, 2022 6:27 am

Re: Unable to open LDS Tools

#5

Post by RyanH52 »

I have always been able to access tools. Last night I tried and couldnt. I have deleted and redownload the app . I have asked for the code but one never comes to my email or phone. I am at a loss as what to do. Please help
Okleman
New Member
Posts: 1
Joined: Wed May 17, 2023 3:00 pm

Re: Unable to open LDS Tools

#6

Post by Okleman »

Delete and re-download app.
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