Member Tools Not Syncing

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
Jasencha
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Joined: Tue Oct 29, 2019 4:51 pm

Member Tools Not Syncing

Postby Jasencha » Tue Oct 29, 2019 5:00 pm

I am unable to sync member tools on either my iPad or my iPhone.

iPhone 11 Pro iOS 13.1.3
Member Tools 3.6.3

Here's what I've tried:
Syncing connected to the LDSAccess
Syncing connected to Cellular
Syncing connected to my Home WiFi
Power cycled the device
Deleted then reinstalled the application

None of these steps have worked on either device. I am certain I have used the correct credentials to login. I am receiving the message Error "Error Downloading"

Please advise.

russellhltn
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Location: U.S.

Re: Member Tools Not Syncing

Postby russellhltn » Tue Oct 29, 2019 6:35 pm

Are you able to log into the web page for things like the ward directory or the ward calendar using the same login/password?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

epwhetten
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Joined: Tue Oct 29, 2019 7:22 pm

Re: Member Tools Not Syncing

Postby epwhetten » Tue Oct 29, 2019 7:24 pm

I can log in to the website without problems, but it does not work on my iphone nor the iphones of several other members of my ward/stake.

russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools Not Syncing

Postby russellhltn » Tue Oct 29, 2019 9:12 pm

epwhetten wrote:but it does not work on my iphone nor the iphones of several other members of my ward/stake.

Are you saying your account doesn't work on other iphones, or that other iphones owners can't sync?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

danielcombs1
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Joined: Sun May 19, 2019 4:55 pm

Re: Member Tools Not Syncing

Postby danielcombs1 » Sun Nov 03, 2019 3:29 pm

11/03/2019 Agree, I'm an IT professional, and there is a sync issue with iPhones. The my Android is synching just fine.
I'm reporting that newly called Ward Missionries who have iPhones do not have the lastest directory information. Their calling information sync but not previous ward member that moved records in two years ago. Clinton, 7th Ward, Clinton, Utah Jim and Joann Gentry

danielcombs1
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Joined: Sun May 19, 2019 4:55 pm

Re: Member Tools Not Syncing

Postby danielcombs1 » Sun Nov 03, 2019 3:35 pm

When they logon to the website, and try looking up the same information, the data is not updating their either for their username and password.
Seems to be a permissions issue or database lock data issue.

jonesrk
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Location: Farmington, UT, USA

Re: Member Tools Not Syncing

Postby jonesrk » Sun Nov 03, 2019 9:44 pm

danielcombs1 wrote:11/03/2019 Agree, I'm an IT professional, and there is a sync issue with iPhones. The my Android is synching just fine.
I'm reporting that newly called Ward Missionries who have iPhones do not have the lastest directory information. Their calling information sync but not previous ward member that moved records in two years ago.

Do those members have their household privacy set to leadership only? If so that would be why you see it and they don't.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

spencerthurman
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Joined: Wed Dec 04, 2019 9:03 am

Re: Member Tools Not Syncing

Postby spencerthurman » Wed Dec 04, 2019 9:06 am

I just got a new iPhone XS and I am experiencing the same issue. I log in with my credentials (the same ones work on LDS.org), and it begins to sync, but then the sync fails and the "error downloading" message appears. I have also tried deleting/reinstalling the app, downloading on home wifi, work wifi, cellular data. Not sure what else to do.

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Biggles
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Joined: Tue May 27, 2008 4:14 am
Location: Watford, England

Re: Member Tools Not Syncing

Postby Biggles » Wed Dec 04, 2019 11:46 am

IPad Member Tools now syncing!

Willados
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Joined: Tue Jul 26, 2011 8:15 am

Re: Member Tools Not Syncing

Postby Willados » Wed Dec 04, 2019 3:00 pm

I was experiencing the same issue for several days. Finally I deleted the app from my phone and then installed it again. Now I get the error that username/password is incorrect. However, that same username and password works just fine for LCR web login and the Gospel Library app.


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