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New User

Postby jashworth87 » Fri Nov 22, 2019 6:50 pm


I am a new ward clerk. We have a member that was Baptized in California a month ago and just moved into our ward. She is having issues with setting up an account with the website of the Church. How do I help her?

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Re: New User

Postby lajackson » Fri Nov 22, 2019 7:26 pm

Do you have her membership record? You will be able to print out an Individual Ordinance Summary for her, and she will have her membership record number. Signing up at Church Account should not be very difficult after that.

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Re: New User

Postby russellhltn » Fri Nov 22, 2019 8:37 pm

The most common problem is that she already has an account - perhaps for FamilySearch, Seminary or BYU. Or it's one that was set up in the past and forgotten about. I'd have her try the links on the login page first. If that fails, then you'll need to pass along the contact information for support to her.
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Re: New User

Postby aplucinik » Sun Jan 12, 2020 10:27 pm

More information would be helpful. Exactly what issues is she having while setting up an account? What steps is she following? Is she getting error messages? At what point in those steps does she encounter a problem? Does she know her membership number?
Allan Plucinik
Stake Clerk
Colorado Springs, CO

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