HELP!! Somehow all the ministering brothers assignments are gone!

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ivan72
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HELP!! Somehow all the ministering brothers assignments are gone!

Postby ivan72 » Sun Dec 01, 2019 10:13 am

Somehow, all the ministering brother assignments got deleted and are now missing. Not sure how that happened. Is there any way to recover? Any backup? Reset or backdate?

scgallafent
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby scgallafent » Mon Dec 02, 2019 10:52 am

There were some system issues yesterday. They have been resolved, so you should see data again.

dad17
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby dad17 » Tue Dec 03, 2019 3:45 am

Our assignments are still missing. Any help on this would be greatly appreciated. Thanks

dad17
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby dad17 » Tue Dec 03, 2019 3:49 am

Not sure if my first message was received, but we are still missing all of our ministering brothers assignments as well. There districts for all quarters are there with the exception of the current quarter. Any help on this would be greatly appreciated. Thanks.

ivan72
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby ivan72 » Wed Dec 04, 2019 9:58 pm

We still can’t see any assignments. It’s like everything was wiped completely clean. Is there hope? Should we start all over? Is this a sign from above that our assignments were all wrong? Help?

scgallafent
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby scgallafent » Thu Dec 05, 2019 4:28 pm

ivan72 wrote:We still can’t see any assignments. It’s like everything was wiped completely clean. Is there hope? Should we start all over? Is this a sign from above that our assignments were all wrong? Help?

I talked with the QA on that team and he said that your data has been blank long enough that it would require going to a long-term backup, which is cost-prohibitive. (We would essentially have to stand up a separate instance of the systems, restore the corresponding backups, and copy your data from an older backup.)

russellhltn
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby russellhltn » Thu Dec 05, 2019 4:44 pm

Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

scgallafent
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby scgallafent » Thu Dec 05, 2019 6:01 pm

russellhltn wrote:Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.

That seems like a likely scenario, but I don't have my fingers in that project. I know they've been working on isolating it.

ivan72
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby ivan72 » Fri Dec 06, 2019 6:17 am

scgallafent wrote:
russellhltn wrote:Any clue on what's happening? I'm suspecting a "blank" result (perhaps due to slow server) somehow getting saved as the users trying to figure out what's happened.

That seems like a likely scenario, but I don't have my fingers in that project. I know they've been working on isolating it.


I’m not sure I understand the “likely scenario.” But..... I guess that really means we need to go ahead and recreate the assignments? Hopefully our EQ presidency has a hard copy.

russellhltn
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Re: HELP!! Somehow all the ministering brothers assignments are gone!

Postby russellhltn » Fri Dec 06, 2019 10:46 am

ivan72 wrote:I guess that really means we need to go ahead and recreate the assignments?

That's the way I'm reading it.

ivan72 wrote:I’m not sure I understand the “likely scenario.”

It means if anyone who had edit rights pulls up blank assignments, they should exit and avoid doing anything that might save it. I'd just close the browser.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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