Member Tools Sync and SIgn-In

Any discussions around the Member Tools App on various mobile and electronic devices
Mapy22
New Member
Posts: 1
Joined: Mon Mar 16, 2020 9:35 pm

Re: Member Tools Sync and SIgn-In

Postby Mapy22 » Mon Mar 16, 2020 9:36 pm

My wife's phone is having the same issur

jdlessley
Community Moderators
Posts: 7787
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Member Tools Sync and SIgn-In

Postby jdlessley » Mon Mar 16, 2020 10:44 pm

There are issues with the church servers. This has been ongoing for at least four days.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

robbernshaw
New Member
Posts: 1
Joined: Tue Mar 17, 2020 8:02 am

Re: Member Tools Sync and SIgn-In

Postby robbernshaw » Tue Mar 17, 2020 8:08 am

I am having troubles logging into my tools app on my Samsung Note 9 and it keeps giving me error messages to login. I changed the password and it continues to not recognize the new password and continues to give me errors but yet I can log in fine on my Laptop. I uninstalled the Tools App and the Gospel Library app off of my phone because it is very frustrating. please advise.
Cheers
Rob

fishmister
New Member
Posts: 10
Joined: Mon Oct 13, 2008 8:36 am
Location: Georgia USA

Re: Member Tools Sync and SIgn-In

Postby fishmister » Tue Mar 17, 2020 9:44 am

My wife and my member tools app no longer works. I get sign in failed from the member tools app. we can login to the church website with no issue on both of our accounts it's only the membership tools app. Similar to everyone else it's been happening for the last 24 hours about.

CuteCousin
New Member
Posts: 1
Joined: Mon Mar 16, 2020 4:02 pm

Re: Member Tools Sync and SIgn-In

Postby CuteCousin » Tue Mar 17, 2020 9:47 am

Same is happening to me, computer works fine tools on phones says sign in failed verify user name and password....tried changing both and tools still does not work, can't get into member tools on phone. Help???

russellhltn
Community Administrator
Posts: 28168
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Member Tools Sync and SIgn-In

Postby russellhltn » Tue Mar 17, 2020 10:35 am

If you've got any kind of internet filter/safer internet on your device, it may be blocking the app.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

fishmister
New Member
Posts: 10
Joined: Mon Oct 13, 2008 8:36 am
Location: Georgia USA

Re: Member Tools Sync and SIgn-In

Postby fishmister » Tue Mar 17, 2020 11:31 am

russellhltn wrote:If you've got any kind of internet filter/safer internet on your device, it may be blocking the app.


I was about to say I don't have filtering on my Phone. Then I realized I am connected to my home WiFi.
I use Circle and Open DNS to filter content.

Disconnected my cell from home WiFi and it synced over Cellular data with no issues.

I reviewed OpenDNS and there were no blocked pages related to the Church websites that I could see.
My phone is not controlled by Circle filter.

No changes to OpenDNS or Circle just disconnected from WiFi, signed in, and then signed out of app. Then connected to WiFi and it lets me sign in with no issues.

Update: Now I am getting the error: Tools Services are unavailable. Please try again later. Regardless if I try over WiFi or Cellular data.

jdlessley
Community Moderators
Posts: 7787
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Member Tools Sync and SIgn-In

Postby jdlessley » Tue Mar 17, 2020 4:09 pm

fishmister wrote:Now I am getting the error: Tools Services are unavailable. Please try again later. Regardless if I try over WiFi or Cellular data.

There were server problems for several days until earlier this afternoon. I just checked about an hour ago and Tools synced just fine. So try again now.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

fishmister
New Member
Posts: 10
Joined: Mon Oct 13, 2008 8:36 am
Location: Georgia USA

Re: Member Tools Sync and SIgn-In

Postby fishmister » Tue Mar 17, 2020 5:33 pm

Works for me now!

krush52
New Member
Posts: 1
Joined: Fri May 08, 2020 10:39 am

Re: Member Tools Sync and SIgn-In

Postby krush52 » Fri May 08, 2020 10:47 am

What was the magic fix? I've been getting this message for days. I uninstalled and reinstalled....


Return to “Member Tools”

Who is online

Users browsing this forum: No registered users and 0 guests