Tools isn't working on my phone- can anyone help

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
rebeccajcarter
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Joined: Mon Oct 02, 2017 10:56 am

Tools isn't working on my phone- can anyone help

Postby rebeccajcarter » Tue Dec 10, 2019 2:54 pm

I have an Apple I Phone and I can't get the tools to work. When I try to sign on it goes to synch, but it doesn't do anything. Then when I select stop synching I get an automated message that the system is down, which is incorrect because my husband can get his tools to work. Can anyone help. Thanks!

mrsrobinson
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Joined: Tue Oct 08, 2019 5:31 pm

Re: Tools isn't working on my phone- can anyone help

Postby mrsrobinson » Tue Dec 10, 2019 5:55 pm

Mine says the same thing and has since Sunday 12/8/19

gek49ers
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Joined: Tue Dec 10, 2019 6:41 pm

Re: Tools isn't working on my phone- can anyone help

Postby gek49ers » Tue Dec 10, 2019 6:44 pm

Mine also since the 8th, also on my pad.

rebeccajcarter
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Joined: Mon Oct 02, 2017 10:56 am

Re: Tools isn't working on my phone- can anyone help

Postby rebeccajcarter » Tue Dec 10, 2019 6:47 pm

That's the date that mine started giving me trouble. I sent a request in to the Church tech dept. Hoping to hear back soon. I use that tool all the time and am missing it!

grega
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Joined: Thu Dec 12, 2019 5:53 am

Re: Tools isn't working on my phone- can anyone help

Postby grega » Thu Dec 12, 2019 5:58 am

Same thing here. My wife uses an iPhone on an older iOS version, and her Tools seems to work fine and have everything up to date. Mine on the other hand, says it syncs but a lot of data doesn’t update, I have no local temple listed (live in Utah . . .), and the contact us link will not work. If anyone here simply has the email I can send some info to I’d like to send that so they have some details to help debug. I’m using the most current iOS and Tools versions.

rebeccajcarter
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Joined: Mon Oct 02, 2017 10:56 am

Re: Tools isn't working on my phone- can anyone help

Postby rebeccajcarter » Thu Dec 12, 2019 10:10 am

Hi to anyone reading this thread. I got an email from the tech department and they told me that they were having server problems since Sunday. Their suggestion was to delete the app and shut down my phone and wait for a few minutes to turn it on again. I did that. They also said to wait for a couple of hours before I re-installed the tools app on my phone - I actually waited until over night to make sure! I just re-loaded the app and it's working!!!

DanWahlgrenFTSOY
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Joined: Sun Dec 22, 2019 2:37 pm

Re: Tools isn't working on my phone- can anyone help

Postby DanWahlgrenFTSOY » Sun Dec 22, 2019 2:39 pm

grega wrote:Same thing here. My wife uses an iPhone on an older iOS version, and her Tools seems to work fine and have everything up to date. Mine on the other hand, says it syncs but a lot of data doesn’t update, I have no local temple listed (live in Utah . . .), and the contact us link will not work. If anyone here simply has the email I can send some info to I’d like to send that so they have some details to help debug. I’m using the most current iOS and Tools versions.


This!!! ... I have had the exact same problem for weeks, and have had no luck in finding a solution.

teenasato
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Joined: Fri Jan 03, 2020 8:21 pm

Re: Tools isn't working on my phone- can anyone help

Postby teenasato » Fri Jan 03, 2020 8:22 pm

Does any IT help read these forums? Obviously quite a few members are having the same problem with the tool app.

russellhltn
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Location: U.S.

Re: Tools isn't working on my phone- can anyone help

Postby russellhltn » Fri Jan 03, 2020 8:45 pm

teenasato wrote:Does any IT help read these forums?

No.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rebeccajcarter
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Joined: Mon Oct 02, 2017 10:56 am

Re: Tools isn't working on my phone- can anyone help

Postby rebeccajcarter » Tue Jan 07, 2020 1:51 pm

I actually sent an e-mail to the tech team and heard back from them within 48 hours. I posted their reply. This forum is good, too. It made me feel better just knowing that I wasn't the only person that had been experiencing this problem.


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