Electronic Transfer showing "Cleared" but not depotsited
Posted: Tue Dec 31, 2019 1:49 pm
Hello,
I'm new to the Clerk space and ran into an issue with my Finance Clerk. We submitted a reimbursement in which the member wants Electronic Transfers. We submitted it that way and the website and MLS show the transaction is "Cleared" but the member has not received it. How do I go about reconciling this? Is there a number I can call for Salt Lake to see if they have more insight into what has happened?
The member checked all electronic accounts, made sure all the account numbers were correct, etc. He even showed us his checking account that it is linked to. Not sure what to do...
Thanks in advance for your help!
-Colby
I'm new to the Clerk space and ran into an issue with my Finance Clerk. We submitted a reimbursement in which the member wants Electronic Transfers. We submitted it that way and the website and MLS show the transaction is "Cleared" but the member has not received it. How do I go about reconciling this? Is there a number I can call for Salt Lake to see if they have more insight into what has happened?
The member checked all electronic accounts, made sure all the account numbers were correct, etc. He even showed us his checking account that it is linked to. Not sure what to do...
Thanks in advance for your help!
-Colby