Unable to make donations

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CBroadway
New Member
Posts: 3
Joined: Mon Jan 13, 2020 10:13 am

Unable to make donations

#1

Post by CBroadway »

Good afternoon,

I recently moved from France to the UK. I was able to make donations in France via the donations screen after logging in, but now I am unable to do so. I can see my history and my settings, but nothing more. Could you help me please?

Thank you for your time.
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Biggles
Senior Member
Posts: 1497
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Unable to make donations

#2

Post by Biggles »

Unfortunately the UK hasn’t been enabled for online donations. We don’t know if this option will ever be made available to us. :(
CBroadway
New Member
Posts: 3
Joined: Mon Jan 13, 2020 10:13 am

Re: Unable to make donations

#3

Post by CBroadway »

Ah ok, so its through-unit donations only?
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Biggles
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Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Unable to make donations

#4

Post by Biggles »

CBroadway wrote:Ah ok, so its through-unit donations only?
Yes! You could contact your Ward Clerk and ask about Gift Aid.
The other option, if you still have a French bank account, is to contact the donations department. They might be able to renable the online donations option. Unfortunately I don't have the donations departments email address to hand.
lajackson
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Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Unable to make donations

#5

Post by lajackson »

If you are temporarily in the UK, or if you plan to keep your bank account in France, you may be able to email onlinedonationsupport@churchofjesuschrist.org and request that they let you continue to contribute from your account in France. They may be able to flag your account so that you may continue to contribute that way.

But if you have moved to the UK, it is probably better that you become familiar with their method of doing things.
CBroadway
New Member
Posts: 3
Joined: Mon Jan 13, 2020 10:13 am

Re: Unable to make donations

#6

Post by CBroadway »

Ok thanks to everyone, this topic can be closed :)
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