Child's Account Already Exists

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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faxprincess
New Member
Posts: 1
Joined: Sat Feb 22, 2020 4:25 pm

Child's Account Already Exists

#1

Post by faxprincess »

I am trying to set up an account for my son, but when I input his member number and Birthday it says an account already exists or that the info is incorrect. It's the right information, so if I've set up an account, I do not recall what credentials I used. How can I recover his account?
rmrichesjr
Community Moderators
Posts: 3004
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Child's Account Already Exists

#2

Post by rmrichesjr »

My first suggestion is to try the 'forgot my username' link. If that doesn't solve the problem, please see the 'PLEASE READ FIRST' announcement topic at the top of the Church Account forum: viewtopic.php?f=92&t=30383
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