Tech Forum

I am trying to set up an account for my son, but when I input his member number and Birthday it says an account already exists or that the info is incorrect. It's the right information, so if I've set up an account, I do not recall what credentials I used. How can I recover his account?

My first suggestion is to try the 'forgot my username' link. If that doesn't solve the problem, please see the 'PLEASE READ FIRST' announcement topic at the top of the Church Account forum: viewtopic.php?f=92&t=30383