Sync and Login Issues

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
jandrus12
New Member
Posts: 4
Joined: Sun Aug 02, 2009 11:24 pm
Location: Idaho Falls, ID USA

Re: Sync and Login Issues

#11

Post by jandrus12 »

I am also seeing this issue on mobile devices still this morning May 7.
scgallafent
Church Employee
Church Employee
Posts: 2891
Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: Sync and Login Issues

#12

Post by scgallafent »

They're still working on it.
scrawley1
New Member
Posts: 1
Joined: Tue Jul 07, 2020 1:11 pm

Re: Sync and Login Issues

#13

Post by scrawley1 »

I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??
meganll
New Member
Posts: 2
Joined: Sun Jul 12, 2020 9:25 am

Re: Sync and Login Issues

#14

Post by meganll »

scrawley1 wrote:I downloaded the current APP on to my iPAD Pro 12.9 3rd gen. When I get to the screen where I put my username and password, I enter the info, the system looks like it try's to download and even says households. but it sends me back to the username and password screen like I never entered anything. Any thoughts??
I'm having the same issue on my new iphone SE (2020), ios version 13.5.1. It asks me for username and password, then comes to a screen asking me how I'd like to update the app (manually or automatically) but it won't let me actually do anything and after a few moments, returns me to the username and password screen. I'm able to log in just fine on a web browser, so I know it's not my login info. Any help for this would be great!
sjkartchner
New Member
Posts: 3
Joined: Sun Jun 30, 2013 1:25 pm

Re: Sync and Login Issues

#15

Post by sjkartchner »

Same issue on both iPhone and iPad. Glad to know I'm not the only one.
sjkartchner
New Member
Posts: 3
Joined: Sun Jun 30, 2013 1:25 pm

Re: Sync and Login Issues

#16

Post by sjkartchner »

It's back to working correctly.
meganll
New Member
Posts: 2
Joined: Sun Jul 12, 2020 9:25 am

Re: Sync and Login Issues

#17

Post by meganll »

For me too! Thanks for posting about it.
dctanner1
New Member
Posts: 1
Joined: Sun Jul 19, 2020 11:31 am

Re: Sync and Login Issues

#18

Post by dctanner1 »

Same problem. Seems to momentarily login and displays Auto Sync or Manual Sync options. Then kicks back out to login screen. Have uninstalled and reinstalled. No change.
lorrine29
New Member
Posts: 1
Joined: Sun Jul 19, 2020 2:08 pm

Re: Sync and Login Issues

#19

Post by lorrine29 »

Same problem on iphone 6
uvmander
New Member
Posts: 1
Joined: Sun Jul 19, 2020 2:49 pm

Re: Sync and Login Issues

#20

Post by uvmander »

I am having the same login issue with being questioned about Auto Sync or Manual Sync and getting kicked back out to the login as if I never signed in and I have been trying to resolve it for a week. Any known fixes?
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