Sync and Login Issues

Discussions around the iPhone/iPad/iPod Touch versions of the Member Tools Application.
ralldredge8173
New Member
Posts: 1
Joined: Sun Jul 26, 2020 9:21 am

Re: Sync and Login Issues

Postby ralldredge8173 » Sun Jul 26, 2020 9:23 am

I’m having similar issues.. I go to login and it accepts my password, but at the update screen, it logs me back out. I don’t get any error message or anything. I’ve tried deleting and reinstalling member tools, but it hasn’t fixed the issue.

PhilRichards
New Member
Posts: 1
Joined: Sun Aug 09, 2020 8:40 am

Re: Sync and Login Issues

Postby PhilRichards » Sun Aug 09, 2020 8:55 am

I am having the same issue. iPhone XR with Member Tools version 4.0.0 (6913).

sadiesue
New Member
Posts: 1
Joined: Wed May 06, 2020 12:59 pm

Re: Sync and Login Issues

Postby sadiesue » Sun Aug 09, 2020 9:34 am

I have the same issue - is there a work around?

NotYourTypicalOptician
New Member
Posts: 2
Joined: Sun Aug 09, 2020 9:57 am

Re: Sync and Login Issues

Postby NotYourTypicalOptician » Sun Aug 09, 2020 9:58 am

Still not working. I have uninstalled and re downloaded the app.

Any suggestions?

awhoffmann
New Member
Posts: 1
Joined: Thu Aug 20, 2020 1:15 pm

Re: Sync and Login Issues

Postby awhoffmann » Thu Aug 20, 2020 1:25 pm

For the last month or more I have been having synch problems on my Iphone 6 plus. I have deleted the app and re-installed there was a forced synch at that time. Every time I open it now I get message to synch and when I OK the message I get a new message that 'Member tools services are unavailable. Please try again at a later time.'

In addition new feature for automated synch does not appear to be synching, The indications are a message on the synch screen about the last manual update in July when I deleted the app and no changes in the member directory for members who have moved into the ward. I have to use LCR for the information. The tool is virtually useless if it is not current. As a bishop I was synching multiple times a week and now the data is a month old.

enewbold
New Member
Posts: 1
Joined: Mon Aug 31, 2020 8:56 am

Re: Sync and Login Issues

Postby enewbold » Mon Aug 31, 2020 8:58 am

I’m having the same problem. Have not been able to sync/update for over a month now. I get that same message, “Member Services Not Available, please try again later.” Any help on this?

ivan72
New Member
Posts: 7
Joined: Sun Jun 01, 2014 12:45 pm

Re: Sync and Login Issues

Postby ivan72 » Sun Sep 06, 2020 5:30 pm

I’m not able to sync successfully and it boots me out. I can’t use membertools app at all on my iPhone or iPad. Deleted and reloaded program, no change..... help?

timothyetech
New Member
Posts: 1
Joined: Sun Sep 06, 2020 5:41 pm

Re: Sync and Login Issues

Postby timothyetech » Sun Sep 06, 2020 5:47 pm

Same issue here. I have uninstalled/reinstalled app (iPhone 8, IOS 13.6.1), reset network settings, and still no luck. The progress indicator gets to around 25% then stalls. After several minutes , I get the “Member Services Not Available, please try again later” error. Very frustrating, especially when Member Tools REQUIRES a sync within a certain time period.

glenbarlowtucker
New Member
Posts: 1
Joined: Sun Sep 13, 2020 9:19 am

Re: Sync and Login Issues

Postby glenbarlowtucker » Sun Sep 13, 2020 9:21 am

I recently moved into a new ward and tried to sync the app to utilize the directory.

The error message I get is “Failed to download. Please try again later.”

I have reset my password multiple times, have deleted and reinstalled the app, yet nothing works.

Any suggestions?

russellhltn
Community Administrator
Posts: 30327
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Sync and Login Issues

Postby russellhltn » Sun Sep 13, 2020 11:36 am

glenbarlowtucker wrote:Any suggestions?

Try going to the directory on the web page and see if you can get it there. It's possible your membership records haven't caught up to you and are in limbo. By visiting the web page and making sure you can see your new ward that's a quick way to check.

But as a note, the services are frequently overwhelmed on a Sunday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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