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Attention please

Posted: Sat Mar 07, 2020 1:52 am
by nkiheukwumere
Admin, I am [personal name removed] the assistant ward clerk of [ward name removed] ward with an account with Leaders and Clerks Resources of the church website, but I can't access details subjects when I log in as I would always see Acess Denied. How do I update my new Calling to reflect on my account settings?

[Moderator edit: personal name and ward name removed.]

Re: Attention please

Posted: Sat Mar 07, 2020 10:03 am
by rmrichesjr
The personal name and ward name were removed, because this is a public forum, visible to anyone on the Internet.

First, make sure you are signed in to your Church Account.

If the 'Access Denied' problem happens only a couple of times, and you are then able to get in to LCR, please try to ignore the problem. Sometimes, the Church's servers and/or network get overloaded, and the symptom seems to be spurious 'Access Denied' messages.

If the problem continues for more than a day or two, please have your ward clerk check to make sure your calling has been properly updated as a _STANDARD_ calling. Also, please check your Church Account settings page to make sure your Membership Record Number is correctly linked to your account. Under some conditions, some of those changes take up to 24 hours before they take effect. If access is still denied after that, please contact the Global Service Center at the phone number available on the Church website in the clerk support area. Your ward clerk should have access to it. If your ward clerk needs help, he should contact the stake clerk.

Another method would be to use the 'Feedback' link or button on the Church website main page. Your report will be read by Church Service Missionaries, who will direct your report to someone who can help solve the problems.

Re: Attention please

Posted: Sat Mar 07, 2020 12:44 pm
by russellhltn
nkiheukwumere wrote:How do I update my new Calling to reflect on my account settings?
You can't. Someone else has to enter your calling into LCR. In fact, most likely, two people will have to meet at the same time to enter it as it may require two logins to get it done. Furthermore, it must be a standard position, not a custom position.

Once that's done, it can take 24 hours before you have access.

And that's assuming the MRN on your account is the same MRN that's on the membership record of the person they added.