Lost all MLS users

Discussions around using and interfacing with the Church MLS program.
craiggsmith
Senior Member
Posts: 778
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Lost all MLS users

Postby craiggsmith » Sun Mar 08, 2020 12:10 pm

One of my ward's MLS now shows no available users, and no one can log in. We thought this might have something to do with the restriction on the number of users/roles that was implemented this week, but I suspect it's more than that. Any solution other than reinstalling MLS?
Craig
STS
South Jordan, UT

lajackson
Community Moderators
Posts: 9184
Joined: Mon Mar 17, 2008 9:27 pm
Location: US

Re: Lost all MLS users

Postby lajackson » Sun Mar 08, 2020 12:41 pm

The quickest fix is to restore a recent backup, but to do that you may need to reinstall MLS, which is not a lengthy process either.

There is an outdated Wiki article, but before using it, I would call the Global Service Center first. I believe most of the file locations have changed.

This problem is most often caused when MLS is not properly shut down. The login/password file is the last to be saved, and if the program is aborted by improperly using the top right red X, or there is an unexpected loss of power, the logins usually go away.

russellhltn
Community Administrator
Posts: 27886
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Lost all MLS users

Postby russellhltn » Sun Mar 08, 2020 1:02 pm

The wiki does work. I've used it twice in the last couple of months.

If you're on Win 10, follow the directions for Win 7.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

craiggsmith
Senior Member
Posts: 778
Joined: Sun Sep 12, 2010 2:14 pm
Location: South Jordan, Utah

Re: Lost all MLS users

Postby craiggsmith » Sun Mar 08, 2020 2:40 pm

Thank you, I found that wiki article, lot's of good information there. I'll have to look at that next time; I didn't know there was a way to restore a backup without logging in. I went ahead and reinstalled MLS before I got these responses. Of course, it took 15 minutes to download the installer because our internet service is so bad. And I had to install it 3 times -- the first time I forgot to uninstall it first, and the second time the uninstaller didn't remove everything. Finally I removed the files manually and it installed fine. Glad there is support on Sundays now, as I had to get a token reset (forgot to copy that file). It's been a long time since I've done a computer install/upgrade.
Craig
STS
South Jordan, UT


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