Address show in wrong location on map.

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guycox
New Member
Posts: 1
Joined: Sun Mar 08, 2020 6:56 pm

Address show in wrong location on map.

#1

Post by guycox »

Our ward directory has the correct address for two members but on the map view in tools it shows the address in the wrong location. We use to be able to move the marker to the correct location but can't do that anymore. How can this be corrected?
russellhltn
Community Administrator
Posts: 31498
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Address show in wrong location on map.

#2

Post by russellhltn »

The clerk should still be able to move it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chriswoodut
Member
Posts: 414
Joined: Mon Jul 25, 2011 9:42 am
Location: Utah

Re: Address show in wrong location on map.

#3

Post by chriswoodut »

My bishop just asked me about the iOS version showing in the wrong direction. However, on a PC/desktop it is right and on android it looks fine. Any ideas?
russellhltn
Community Administrator
Posts: 31498
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Address show in wrong location on map.

#4

Post by russellhltn »

Where are you looking? Member Tools, or something else?

Make sure it's the app/web page that's serving up the location and not the phone recognizing an address and trying to be "helpful".
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Jahedgecock
New Member
Posts: 1
Joined: Thu Mar 04, 2021 12:18 pm

Re: Address show in wrong location on map.

#5

Post by Jahedgecock »

I know this is an old thread but I was dealing with this same issue today. The GPS coordinate appears to be tied to the 'ward directory and map' under churchofjesuschrist.org account. I was able to move the pin location on the ward map which update in the member tools app.

This action of moving the pin seems to change the GPS coordinate the app uses. It does not change the address of the member.
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