Not Receiving Emails

[maacsamja]

They should probably get rid of the household email. There is no way to use "send a message" and send to a household email.

[hahnadee]

Same for me

[bkuepper]

I'm the Executive Secretary in our ward, a member in our ward isn't receiving emails sent out by the ward. I sent a test email from my personal Gmail account and she received the message. I sent a test message from the message application on the church website and this is the error I received in the confirmation email:

Your message has been sent.

The recipients below were rejected by the server. Please verify their email addresses.

How do I find out if her email address has been blacklisted?

[davesudweeks]

I would think she will have to explore why her ISP is blocking the email. The message indicates the email from the church is being blocked by HER email server, I believe.

[geekiemommie]

I'm having the same issue when I send out the weekly ward email. All gmail addresses. If I send them a personal email, it works. What else can I try? See below. Thanks!

The screenshot: https://photos.app.goo.gl/7n95jgn1p7idtQsf8

[caillines]

I'm having the same issue when I send out the weekly ward email. All gmail addresses. If I send them a personal email, it works. What else can I try? See below. Thanks!

The screenshot: https://photos.app.goo.gl/7n95jgn1p7idtQsf8

There's not a lot you can do except forward the email to the ones that it rejects (preferably using blind carbon copy for privacy reasons) to them directly. This is what I have to do for a few of our stake leaders whose gmail addresses reject every email the church system sends them.

[kjr99044]

I'm seeing this with weekly emails I send out too. Gmail and Yahoo both. There are probably others I don't know about.

[garystroble]

Basically the system the Church is using to send emails is not working, whether anyone is willing to admit it there or not and fix it is the question.

[tnash]

We're having the same issue in our ward. I don't have an answer, but hoping if enough people bring it up someone will look into it.

[davesudweeks]

We're having the same issue in our ward. I don't have an answer, but hoping if enough people bring it up someone will look into it.

Bringing it up on this user-to-user mutual help forum will have little effect. You should provide feedback from the Send A Message web page in order to get it in front of those who direct the programmer's priorities.

As an Elders Quorum President in Oklahoma, I'm not having any problems sending or receiving the messages on my Gmail account. I don't send very many, but I have sent some successfully (and received some successfully) since this latest round of problems began to be reported on the forum.