Youth Circle 'Threads' Disappearing/Losing History

Any discussions around the Gospel Living App on various mobile devices.
junglebaykarma
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Youth Circle 'Threads' Disappearing/Losing History

Postby junglebaykarma » Tue Apr 28, 2020 7:43 am

We are leaning heavily into using Gospel Living to communicate with our youth during the quarantine. We run daily challenges to help us stay in touch with the youth and to help them stay better connected with each other. As you can imagine, our youth circle 'thread' has gotten quite large over time. Beginning this past Sunday (Apr 26th) our entire youth 'thread' first disappeared and since that time it is only retaining a history of a comment or two in the 'thread'. This is making it really difficult to leverage the app for this purpose as we are losing track of who is engaging and what is being posted. We have also verified that this is happening to everyone as we've asked several youth and leaders who have all validated the issue. If this continues we'll likely have to explore communication via external channels, which would be very unfortunate given that we're using the app for its intended purpose and it provides a layer of security and control that is not easily replicated or managed elsewhere.

scgallafent
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Re: Youth Circle 'Threads' Disappearing/Losing History

Postby scgallafent » Tue Apr 28, 2020 11:01 am

Have you submitted in-app feedback?

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jeremynwest
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Location: Centerville, UT

Re: Youth Circle 'Threads' Disappearing/Losing History

Postby jeremynwest » Tue Apr 28, 2020 11:22 am

scgallafent wrote:Have you submitted in-app feedback?


I was going to ask the same thing.

If you need, here’s some instructions on how to submit feedback. I also included snapshots of how to do it.

1. Go to the Profile tab.

217255A3-D205-46E6-A702-7639003AAF0D.jpeg
(379.8 KiB) Not downloaded yet


2. Go down to Send Feedback.
3627EE2C-8FAC-4DFE-930B-E5C1C567750C.jpeg
(160.57 KiB) Not downloaded yet


3. Fill out the fields. Make sure to put FUNCTIONALITY ISSUE as the category.
1E3E0BCC-910F-4943-B5CF-E45218962120.jpeg
(144.18 KiB) Not downloaded yet

4. Click SUBMIT.

*I did blot out some information on the screenshots to hide personal information.
Have the best of days!

Warm regards,
Jeremy N. West
jeremynwest

“All we do as members of His church centers on Jesus Christ and his gospel.” -President Russell M. Nelson (Saturday Evening session of the April 2020 General Conference)

junglebaykarma
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Joined: Sun Dec 15, 2019 10:33 am

Re: Youth Circle 'Threads' Disappearing/Losing History

Postby junglebaykarma » Tue Apr 28, 2020 2:56 pm

Thanks for the replies. I believe my 1st counselor submitted the feedback, but I'll do the same. Thank you!

jdlessley
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Re: Youth Circle 'Threads' Disappearing/Losing History

Postby jdlessley » Tue Apr 28, 2020 3:15 pm

junglebaykarma wrote:Beginning this past Sunday (Apr 26th) our entire youth 'thread' first disappeared and since that time it is only retaining a history of a comment or two in the 'thread'.

Administrators can remove any post in a circle. Check with all administrators to find out if someone isn't "cleaning up" the circle posts.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

russellhltn
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Location: U.S.

Re: Youth Circle 'Threads' Disappearing/Losing History

Postby russellhltn » Tue Apr 28, 2020 4:23 pm

jdlessley wrote:Administrators can remove any post in a circle. Check with all administrators to find out if someone isn't "cleaning up" the circle posts.

Ouch. They may be trying to clean "their" box as a way of keeping track of what's been read without realizing they're affecting the whole group.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

junglebaykarma
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Joined: Sun Dec 15, 2019 10:33 am

Re: Youth Circle 'Threads' Disappearing/Losing History

Postby junglebaykarma » Wed Apr 29, 2020 1:27 pm

Thanks for the tip regarding Admins removing posts. I posted an alert to the youth circle last night to inform all admins (i.e.- leaders) not to remove posts as it will remove them from everyone's view and we haven't lost any posts since that time. So, that looks like it did the trick. I'm just glad I didn't have to try to figure out which admin was the culprit. ;)

russellhltn
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Posts: 28168
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Youth Circle 'Threads' Disappearing/Losing History

Postby russellhltn » Wed Apr 29, 2020 1:35 pm

Thanks for reporting back. I doubt if that's the last time that mistake will be made in the church.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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