Issues with new “Personalization” page on the Church Account site

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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enderdiamond21
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Joined: Sun Apr 26, 2020 6:04 pm
Location: Centerville, Utah

Issues with new “Personalization” page on the Church Account site

#1

Post by enderdiamond21 »

When I try to get to the “Personalization” page on the Church Account site, it says, “An unexpected error has occurred.” This happens on ALL devices I use.

I attached screenshots.
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Have the best of days!

Warm regards,
Jeremy West

“Unusual times bring unusual rewards.” -President Russell M. Nelson (Saturday Evening session of the October 2020 General Conference)
russellhltn
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Re: Issues with new “Personalization” page on the Church Account site

#2

Post by russellhltn »

Not sure what to suggest. It works OK for me.

All that's on that page is a place to select "tags" or topics of interest.

I don't remember setting up that page. It appears the settings came from my "Feed Preferences" in the Gospel Living app. Have you set it up there?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
miyi6
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Joined: Thu Aug 27, 2020 6:12 am

Re: Issues with new “Personalization” page on the Church Account site

#3

Post by miyi6 »

Exactly the same thing is happening to me. Is there any solution?
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
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Re: Issues with new “Personalization” page on the Church Account site

#4

Post by russellhltn »

By chance, are you not an adult?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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enderdiamond21
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Posts: 81
Joined: Sun Apr 26, 2020 6:04 pm
Location: Centerville, Utah

Re: Issues with new “Personalization” page on the Church Account site

#5

Post by enderdiamond21 »

If you’re talking to me, I am not an adult.
Have the best of days!

Warm regards,
Jeremy West

“Unusual times bring unusual rewards.” -President Russell M. Nelson (Saturday Evening session of the October 2020 General Conference)
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