Tools Not syncing

McPherson
New Member
Posts: 2
Joined: Tue Nov 08, 2016 5:30 am

Tools Not syncing

#1

Post by McPherson »

My tools app will not synch. Just keeps saying there is an error. I tried deleting the app and reinstalling and now it won't even sync at all and I have nothing in my tools. Anyone else having this problem. Any kind of a fix? Thanks in advance for any help!
jdlessley
Community Moderators
Posts: 8721
Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Tools Not syncing

#2

Post by jdlessley »

What is your operating system and version? What version of Member Tools do you have installed?

If you check this forum's Member Tools sub-forum for your device type (iOS, Android) sub-forum there are several threads (topics) for syncing issues. You may find your specific issue and discussion there.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
kalebpknobel
New Member
Posts: 3
Joined: Wed May 06, 2020 10:44 am

Re: Tools Not syncing

#3

Post by kalebpknobel »

I'm seeing this too. I submitted feedback through the app to open a ticket. I suspect there's a system issue as my wife is seeing this on her account as well.
clintrpeterson
New Member
Posts: 1
Joined: Tue Jan 21, 2020 8:17 am

Re: Tools Not syncing

#4

Post by clintrpeterson »

Same problem going on for a few days. I have been using Tools for a long time and recently experienced this issue. I am still unable to sync. iOS 13.4.1, iPhone Xs
klricks
Member
Posts: 153
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

#5

Post by klricks »

Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android
Assistant Ward Clerk
kalebpknobel
New Member
Posts: 3
Joined: Wed May 06, 2020 10:44 am

Re: Tools Not syncing

#6

Post by kalebpknobel »

I heard back from the ticket I opened through the app. It's a known issue they're working on, but no ETA.
amballif
New Member
Posts: 2
Joined: Wed May 06, 2020 4:01 pm

Re: Tools Not syncing

#7

Post by amballif »

My tools is my letting me sync when I log in and it is telling me error downloading and I got version 3.4 on an Iphone 7 ios 13.4.1 and on my ipad mini with the ios 12.4
klricks
Member
Posts: 153
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

#8

Post by klricks »

klricks wrote:Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android
Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.
Assistant Ward Clerk
nmecantwin73
Member
Posts: 191
Joined: Thu Oct 11, 2007 9:36 am
Location: Utah

Re: Tools Not syncing

#9

Post by nmecantwin73 »

klricks wrote:Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.
viewtopic.php?f=118&t=36448&start=10#p210358
klricks
Member
Posts: 153
Joined: Sun Feb 04, 2018 7:02 am
Location: Grants Pass, OR USA

Re: Tools Not syncing

#10

Post by klricks »

My MT was just updated to version 4.0.2
Auto and manual sync is now working for me.
Assistant Ward Clerk
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