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Tools Not syncing

Posted: Tue May 05, 2020 3:06 pm
by McPherson
My tools app will not synch. Just keeps saying there is an error. I tried deleting the app and reinstalling and now it won't even sync at all and I have nothing in my tools. Anyone else having this problem. Any kind of a fix? Thanks in advance for any help!

Re: Tools Not syncing

Posted: Tue May 05, 2020 4:44 pm
by jdlessley
What is your operating system and version? What version of Member Tools do you have installed?

If you check this forum's Member Tools sub-forum for your device type (iOS, Android) sub-forum there are several threads (topics) for syncing issues. You may find your specific issue and discussion there.

Re: Tools Not syncing

Posted: Wed May 06, 2020 10:47 am
by kalebpknobel
I'm seeing this too. I submitted feedback through the app to open a ticket. I suspect there's a system issue as my wife is seeing this on her account as well.

Re: Tools Not syncing

Posted: Wed May 06, 2020 11:25 am
by clintrpeterson
Same problem going on for a few days. I have been using Tools for a long time and recently experienced this issue. I am still unable to sync. iOS 13.4.1, iPhone Xs

Re: Tools Not syncing

Posted: Wed May 06, 2020 1:40 pm
by klricks
Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android

Re: Tools Not syncing

Posted: Wed May 06, 2020 3:56 pm
by kalebpknobel
I heard back from the ticket I opened through the app. It's a known issue they're working on, but no ETA.

Re: Tools Not syncing

Posted: Wed May 06, 2020 4:23 pm
by amballif
My tools is my letting me sync when I log in and it is telling me error downloading and I got version 3.4 on an Iphone 7 ios 13.4.1 and on my ipad mini with the ios 12.4

Re: Tools Not syncing

Posted: Thu May 07, 2020 12:04 pm
by klricks
klricks wrote:Automatic sync worked for me overnight but manual sync fails.
MT 4.0.1 Android
Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.

Re: Tools Not syncing

Posted: Thu May 07, 2020 12:46 pm
by nmecantwin73
klricks wrote:Again for a 2nd day auto sync worked during the night but then the auto update fails when I open MT or attempt a manual sync.
viewtopic.php?f=118&t=36448&start=10#p210358

Re: Tools Not syncing

Posted: Fri May 08, 2020 10:21 am
by klricks
My MT was just updated to version 4.0.2
Auto and manual sync is now working for me.