I'm the executive secretary in my branch, which means I should have access to a lot of information in the app.
about 3 weeks ago I updated, and since then, all sorts of problems exist. These are the most glaring:
1. I can only see the recommend status for my family. If this were a true privacy change, I would think my wife would also be able to see that, but she can't. In Unit Statistics, I can see the list of endowed members w/ a recommend as well as endowed w/o a recommend.
2. The membership info tab is missing for all but my family
3. Per the Members w/ Callings report, no one in the branch has ever been set apart, except for my family.
4. Though I still have access to some sensitive info (like the endowed w/o a recommend list), I'm not required to use a PIN
My wife has the same phone, same version of Tools, and is an RS counselor. When she logged onto Tools on my phone, she was able to see all the reports & info she needed. When I logged in to Tools on her Phone, I had the exact problem as I do on my phone. Just to be safe, I've checked with other executive secretaries and they have access to things that I can not see, or can only partially see. This is why I think it's an account issue as opposed to a phone or app issue (Android BTW).
My Branch President & I even called SLC for support. We were told that the Member Tools app wasn't supported, and to try emailing the developer, who might respond. I also released myself in LCR, waited a few days, then had my Branch Pres. add me back in. A longshot that did nothing.
Any ideas to solve this?
Any discussions around the Member Tools App on various mobile and electronic devices
2 posts • Page 1 of 1
Do you have any other callings? Are you an out-of-unit member? I'm trying to think of things that would confuse the program.
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